Craig Duncan-Nelson

Craig Duncan-Nelson

Customer Success Manager, Enterprise @ Vanta

About

Experienced Senior, Strategic Customer Success Manager with a history of working with Fortune 100 enterprise customers. Salesforce Certified Admin license holder.

Country

United States

City

Los Angeles

Industry

Computer Software

Skill

Priority Management, Problem Solving, Technical Project Management, Stakeholder Engagement, Manage client expectations, Customer Advocacy, Escalations Management, Engagement Management, Customer Onboarding, Adoption, Cross-team Collaboration, Customer Retention, Strategy Implementation, Software Industry, Consultative Approach, Account Management, Product Adoption, Customer Satisfaction, Lucidchart, Customer Interaction

Experience

Vanta

Customer Success Manager, Enterprise

Vanta

LinkedIn
2025-4 - Present · 1 yr 6 mos

Los Angeles, California

Smartcat

Senior, Strategic Customer Success Manager

Smartcat

LinkedIn
2023-11 - 2025-3 · 1 yr 5 mos

Los Angeles, California

Airtable

Senior, Strategic Customer Success Manager

Airtable

LinkedIn
2023-3 - 2023-9 · 7 mos

Atlanta, Georgia

Airtable

Strategic Customer Success Manager

Airtable

LinkedIn
2021-8 - 2023-3 · 1 yr 8 mos

Atlanta, Georgia

UserTesting

Enterprise Customer Success Manager

UserTesting

LinkedIn
2020-3 - 2021-8 · 1 yr 6 mos

Atlanta, Georgia, United States

UserTesting

Mid-Market Customer Success Manager - Team Lead

UserTesting

LinkedIn
2019-10 - 2020-3 · 6 mos

Atlanta, Georgia, United States

ADP

Major Accounts District Manager - UpMarket

ADP

LinkedIn
2018-1 - 2019-10 · 1 yr 10 mos

Atlanta, Georgia, United States

Salesforce

Enterprise Business Development Representative

Salesforce

LinkedIn
2016-4 - 2017-11 · 1 yr 8 mos

Atlanta, Georgia, United States

Salesforce

Sales Development Representative - Salesforce

Salesforce

LinkedIn
2015-7 - 2016-3 · 9 mos

Atlanta, Georgia, United States

Google

Partner Operations, Team Lead - Indoor Google Maps

Google

LinkedIn
2013-6 - 2015-6 · 2 yrs 1 mo

Mountain View, CA

LA Clippers

Group Sales Intern

LA Clippers

LinkedIn
2011-12 - 2012-4 · 5 mos

Los Angeles, California, United States

TGR Foundation

Marketing, Sales & Events Intern

TGR Foundation

LinkedIn
2011-8 - 2011-12 · 5 mos

Irvine, California, United States

Education

University of San Francisco

University of San Francisco

LinkedIn
2011 - 2013 · 2 yrs
University of Houston

University of Houston

LinkedIn

Psychology

2006 - 2010 · 4 yrs

Craig Duncan-Nelson's Contact Information

Email

******@***.com

Phone

(**) *** ****

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