craig whittingham

account manager

About

I currently run my own Web Design business, we specialize in creating beautiful, cutting edge website designs in WordPress. I also offer a full range of Graphic Design services in order to compliment the web-designs in order to connect and engage your business with your customers. I have 2 years experience at Amazon.com, leading and managing a Customer Service Team. I was also integral in designing new training material for Amazon Locker, designing a Training schedule and implementing the training of over 100 call center employees. For the past 4 years I have worked for a local online retailer in Vancouver, overseeing all logistics and online operations.(Buying, shipping, customer service, returns, fraud, website updates) I am currently looking for employment as a WordPress Developer and Graphic Designer. You can email me at: craig.whittingham@gmail.com You can visit my website at: www.craigwhittingham.com

Country

canada

City

north vancouver

Industry

retail

Skill

team leadership, training, customer service, retail, troubleshooting, security, sales, leadership, customer satisfaction, microsoft word, web development, web design

Experience

web and graphic designer

cw designs

2016-6 - Present · 10 yrs 4 mos

e-commerce and customer service consultant

cw designs

2017-9 - Present · 9 yrs 1 mo

logistics and customer service manager

lussobaby

2013-8 - 2017-9 · 4 yrs 2 mos

* I am responsible for the online portion of the business, including but not limited to: * Shipping and return logistics * Website Maintenance -Integration of inventory management software with POS and E-Commerce site. * Buying * Customer service Staffing and Training * Fraud Prevention * Refunds & Returns * Responding to customer escalations and de-escalating situations * Fulfillment of all orders (In store and Online) * Arranging custom delivery's for Customers * Stock Control and Management -Oversee all receiving

account manager

a2z rug

team lead - amazon locker world wide expert and contact person

amazon

2012-7 - 2013-7 · 1 yr 1 mo

* Design and implement Training material for Amazon Locker * Training +- 100 employees to deliver the best customer Service for the new Amazon Lockers * Work with Designers and Developers around the world to roll out Amazon Locker * Monitor teams of Customer Service Associates and provide feedback and training on a daily basis * Assist with Customer Service when required

customer service associate

amazon

2011-11 - 2012-7 · 9 mos

* Worked within the Kindle Department and then the Retail Dept as well as the Account Security Dept * Provide highest levels of customer service to customers * Assist with Kindle trouble shooting * Assist customers to get into their accounts and reset passwords when the regular methods were not available * Required different levels of authentication and security screening