craig kanning
medical underwriter
About
Medical Underwriter at CIGNA Healthcare
united states
oak park
insurance
health insurance, claims investigations, quality auditing, claims handling, claims resolution, risk management, risk assessment, underwriting, customer engagement, customer support
Experience
senior quality auditor
anthem, inc.
* Helped develop and build the Quality Auditor department * Increased service levels to 97% satisfaction rate * Trained over 150 new Customer Service Associates in the Auditing Procedures and Guidelines, increasing overall service levels * Partnered with team to create the Quality Auditor department in the Indianapolis, IN call center * Promoted 2 times within 4 years and chosen as lead to interview and hire all new Quality Auditors.
risk managment recovery
anthem, inc.
Responsible for identifying and adjusting overpaid claims. Partnered with outside vendors to validate mined data for possible overpayments. Handled sensitive communication with providers who were overpaid. Personally adjusted and set up for recovery $3,510,650 in overpaid claims exceeding departmental goals. Recipient of the 2003 WellPoint Honor Team Award for guiding UniCare business to a first time profitable year in 2003
medical underwriter
cigna
Education
ventura college
craig kanning's Contact Information
Phone
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