craig falvo

* Troubleshoot instant video and appstore issues for the customers, following up with the customer, as needed, to resolve issues. Escalate systemic issues to technical teams as needed. * Assist with AIV/Appstore teams and new hire training by being Answer Person on an as needed basis. * Assisted leadership by doing peer One-on-Ones to provide feedback and offer suggestion to associates struggling to meet metric goals. * Recognize and escalate trending issues to leadership and global network to ensure other associates are aware of emerging issues.

* Establish relationship with customer by listening to customer and resolving their issue. * Clearly communicate to the customer the information necessary to solve their problem, answer their questions, or educate them concerning Amazon's policies in an efficient and engaging way. * Assist customers with retail and Kindle orders. * Respond to customer feedback, both positive and negative, and pass feedback to appropriate departments.

* Coordinated volunteer participation in a wide variety of programs including but not limited to mission trips, fundraising, classroom participation, food donation, and community service. * Created and implement fundraising ideas to benefit the Youth program utilizing data to most effectively plan successful events. * Served as facilitator for Confirmation and Sunday School programming. * Sat on Church Council as a non-voting staff liaison to provide reports and input with regard to the variety of programs I oversee. * Sat on Hospitality House (a nonprofit that provides shelter and support for battered women and their dependents) as a board member representing the church as a participating organization. * Taught both children and adults classes on a range of subjects. * Wrote and preach sermons on a semi-regular basis. * Wrote curriculum for middle to high school aged participation focused on community service and outreach.

* Wrote and preached sermons on a regular basis. * Taught Confirmation class to young adults. * Sat on a number of church committees as the staff liaison. * Designed and implemented the “Nights of Hospitality” program which eventually involved four other churches, the support of the Elizabeth City Police Department, and the local homeless advocacy group in providing meals and fellowship for a portion of the week to the homeless population of Elizabeth City. This program is still active and now involves, to my knowledge, at least nineteen churches, and a number of local businesses and schools. * Sat on the local homeless coalition board as the representative for the congregation.

* Supervised up to twelve employees at any one time. * Managed store inventory, personnel decision, scheduling, and store-level finances. * Promoted, given the opportunity to open a new store, and subsequently surpassed expectations by consistently meeting or exceeding sales goals. * Consistently ran stores that were solid and successful fiscally. * Uncovered employee fraud and worked with upper management to recover damages and protect the store from future loss. * Facilitated new hire training for all new employees under my supervision.

* Establish relationship with customer by listening to customer and resolving their issue. * Take statements from drivers involved in an accident and make liability decision based on available facts of the accident. * Clearly communicate to the customer the information necessary to solve their problem, answer their questions, or educate them concerning the State Farm auto policy in an efficient and remarkable way. * Respond to customer feedback, both positive and negative, and pass feedback to appropriate departments.