Craig Blunt

• Spearheading the development of a project pipline portfolio across the East of England region. • Creating and maintaining daily, weekly, and monthly performance reports using Salesforce CRM. • Proactively identifying and converting new project leads into high-value sales opportunities. • Serving as a key speaker at industry trade days and conferences, representing Jeld-Wen’s brand and expertise. • Managing and growing key accounts by understanding customer project requirements, delivering exceptional service, and ensuring repeat business. • Handling and converting large and complex quotations, ensuring accuracy and timely delivery. • Producing fast-turnaround quotes using a pricing matrix to meet urgent customer needs. • Leveraging Salesforce to streamline the customer journey and enhance project tracking. • Building and nurturing strong customer relationships through proactive engagement and collaboration with internal and external sales teams.

Supporting our National Account Managers when head office deals are in place and need implementing at a local level. Working collaboratively as One-Team to maximise sales and execute the overall sales plan and business strategy.

Managing Jewson Sales Teams Across East of England to assist in the effective qualification of Sales opportunities over 90+ branches Clarify roles and responsibilities for each project in the Business Unit Area's to which they are assigned Support, coach and challenge BU performance in relation to Build Aviator conversion and Sales conversions. Training Senior Management on best ways of working within Jewson and optimising sales Capture from branches and sales teams with project values of £150 million. Develop a local Supply Chain within each BU and help build new Supply chains for new suppliers Dealing with Key Accounts From National Developers to your normal large house builder Regular meetings with RD & SM & RSM's to discuss projects, BU's, successes, issues etc.

Collaborate with Jewson Sales Team to assist in effective qualification of opportunities Clarify roles and responsibilities for each project in the Business Units to which you are assigned Support, coach and challenge BU performance in relation to Build Aviator conversion Develop local Supply Chain within each BU Regular meetings with SM &RSM to discuss projects, BU's, successes, issues etc.

As Customer Development Manager I would be managing the on-boarding and development of new and key accounts across a regional cluster of branches around Essex . I also assist our external team on converting large, often complex live quotes into profitable opportunities for the Business Unit and wider Jewson brand. Key Day-to-day Duties Include On-board all new accounts within the Business Unit, ensuring they receive excellent customer care and continue to choose Jewson. Following up on missed telephone enquiries – reaching out to customers to understand their project needs Manage and convert large/complex quotes via the Business Unit sales pipeline, with a keen focus on our online Build Aviator estimating service. Develop and maintain key customer relationships, proactively contacting customers and working with our internal & external sales functions. Provide detailed customer insights to the Sales Manager to identify new opportunities for development. Project managing live and full build projects with our Jewson's Build aviator service from start to finish for over 100+ customers

• Overseeing a team of 50+ installers. • Ensuring the highest standards of quality for B&Q customers in the installation of their Kitchen and bathrooms. • Customer visits to assess quality to ensure they meet expected B&Q standards. • Ensuring customer installation fit-times on installation meet deadlines. • Liaising with and supporting the B&Q home-fit centre and Co-ordinating with the team members to achieve close down targets. • Resolution of customer issues with installations. • Cost efficient procedures in customer resolution in turn keeping customer experiences to a high level. • Support distribution teams with feedback on issues and resolutions on product and deliveries. • Completion of visit reports.

I was working with a team of managers across the country in there respective areas on stock control and stock managment routines and stock calendar for there warehouse and shop floor standards , implementing best practices for new stores and older stores across the london area of 21 stores.

As store operations manager I am in charge of firstly day to day running of the store and other duties include the recruiting, hiring and training of staff. I oversee the planning of the staff tasks for the day to day jobs. I provide good customer service by ensuring timely availability of well trained staff and delivery of goods, appropriate pricing and packaging, and resolution of customer complaints. My team manage the cash, control expenses, prepare the budgets and see that there adhered to.I implement schedules for efficient operation of the store. I complete all admin paperwork. I manage the store's records and other relevant documents. I also ensure that company policies are followed and executed.I maintain and implement heath and safety standards Instore.

• Co-manage store operations with weekly sales volumes in excess of £120,000 • Ensure stores overall appeal through highly knowledgeable staff, superior customer service, well stocked merchandise and theme based window displays. • Supervise 45-50 employees in areas of assignments and delegation in order to achieve store KPI’s and area KPI’s. • Track, monitor and update computerized inventory list and oversee completion of deliveries and quality control. • Adhere to company training and disciplinary procedures.

• Liaising with Hotels and Tour Operators on new and existing contracts. • Website design and development for the promotion of the company. • Ensuring a high level of customer service within the company and dealing with the accounts.

Big Als Plumbing, Lanzarote, Canary Island Dec 2001 – Dec 2009 • Bathroom & Kitchen installations, Pool construction, general plumbing and building maintenance. • Processing invoices and quotes • Adhering to local building regulations • Bathroom & Kitchen Project Management • Customer Relations and Sales And quotations on works to be done • Overseeing a team of 10 installers. • General Sales • Supply sourcing • Ensuring the highest standards of quality for Big Als customers in the installation of their Kitchen and bathrooms or Construction. • Customer visits to assess quality to ensure they meet expected standards. • Resolution of customer issues with installations, including delegation of work to installers. • Cost efficient procedures in customer resolution whilst keeping customer experiences to a high level.

• Started as Assistant Manager then promoted to Store Manager within 2months • Managing Store Operations with yearly profits in excess of £2,000,000 • Planning and implementing events in conjunction with Levi Jeans, for example, concerts and Fashion Shows • Implementing training schedules for employees.