craig aquino

craig aquino

senior customer engagement manager

About

Experienced Customer Success Director with a demonstrated history of working in the internet industry. Skilled in Sales, Retail, E-commerce, Customer Relationship Management (CRM), and Retail Marketing. Strong business development professional with a Bachelor of Arts (B.A.) focused in Philosphy, Politics and Law from SUNY Binghamton.

Country

united states

City

caldwell

Industry

marketing and advertising

Skill

marketing, email marketing, retail, merchandising, marketing strategy, social media marketing, customer service, social media, event planning, e commerce, sales, digital marketing, online marketing, creative direction, direct marketing, marketing communications, retail marketing, relationship management, customer experience, medical billing, business relationship management, long term customer relationships, human relationship

Experience

senior customer engagement manager

nbty

search engine marketing coordinator

nbty

2014-4 - 2015-3 · 1 yr

Optimized the PPC Accounts of all consumer facing properties of NBTY, Inc. through keyword expansion and evaluation, and implementation of new strategies to achieve target ROI performance.

nbty

search engine marketing strategist

nbty

2015-3 - 2016-4 · 1 yr 2 mos

Create, manage, evaluate and adjust new strategies to increase performance of the core consumer companies of NBTY, Inc., with a focus on Puritan.com.

professional medical management

medical biller

professional medical management

2009-9 - 2010-9 · 1 yr 1 mo

Responsible for monitoring EFT payments for medical claims for several groups of anesthesiologists. Responsible for verification of claims being paid correctly, and submission of both telephonic and written appeals in the event they were not paid correctly. Responsible for sending bills and collecting any existing balances from patients whose insurance did not cover an entire procedure.

nbty

manager, search engine marketing

nbty

2016-4 - 2016-8 · 5 mos
1800flowers.com

marketing coordinator

1800flowers.com

2012-10 - 2014-4 · 1 yr 7 mos

Responsible for 1-800-Flowers Franchisees stores with retail marketing across a number of platforms to create incremental business to our brick and mortar locations. This includes social media, digital advertising, email marketing as well as conventional print media, direct mail and guerrilla marketing techniques. Assist Franchisees in the planning and execution of local community events including holiday open-house, wine and cheese parties, grand openings and more through in-store merchandising, decorating, and event planning guidance, as well as the production of marketing collateral for the event. Manage and oversee the creative development of all marketing collateral for our franchise and company owned retail presence, including but not limited to; emails, fliers, window posters, ad-slicks (for local print media) and brochures.

1800flowers.com

relationship consultant

1800flowers.com

2010-9 - 2012-10 · 2 yrs 2 mos

* Built and managed working relationships with top performing florists within strategic locations to ensure 1800Flowers.com’s order fulfillment requirements. * Improved participation in promotional activities, product penetration, and outbound order sending. * Managed the resolution of order disputes and billing discrepancies. * Increased membership satisfaction by setting up recurring calls with top accounts to review performance and offer additional business opportunities.

marin software

senior customer engagement manager - global strategic accounts

marin software

2019-1 - 2018-12

Education

plainedge high school

plainedge high school

2001-1 - 2005-1 · 4 yrs 1 mo
binghamton university

binghamton university

politics

2005-1 - 2009-1 · 4 yrs 1 mo

Activities and Societies: Tau Epsilon Phi Fraternity, Founding Member of "The Wad" (Binghamton University's First Comedic Newspaper

craig aquino's Contact Information

Email

******@***.com

Phone

(**) *** ****

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