Courtney Mika

- Responsible for the full life cycle recruiting process from sourcing, screening and interviewing potential candidates for specific client requirements, reference verification, scheduling/coordinating of interviews, salary negotiation - Identify talent trends, cultivate sourcing and pipeline strategy to meet recruitment targets - Ensure adherence to recruitment standards and compliance throughout the recruitment process and within the team - Prepare and analyze weekly recruitment reports using data-driven insights to track hiring progress and optimize recruitment strategies - Liaison between the Onboarding and I9 Team to ensure that all candidates are properly prepared for hire - Authored a Forbes India-recognized profile for the Head of Talent Acquisition, and wrote the winning nomination for the Brandon Hall Group Excellence Awards, "Best Unique or Innovative Talent Acquisition Program 2024" - 2025 Culture Champ Award Winner

- Manage an 85,000 sq. ft. health club and athletic facility, overseeing 25+ employees - Recruit, interview and hire new employees, conduct training, set schedules, submit payroll, and host performance review meetings for three departments - Responsible for club profitability, operations, and communications - Set sales strategy for memberships, including promotions, corporate packages, and growing and maintaining community partnerships - Create, develop, and coordinate fitness training programs for the personal training department to increase revenue and retention

- Managed a sales team of 8+ employees and set monthly sales goals for studio and individuals - Consistently top salesperson for memberships and retail - Collected daily and weekly reports to ensure studio financial progress - Handled all member issues and concerns with superior customer service - Interviewed and trained all new hires - Procured studio supplies and retail on a bi-weekly basis - Created schedule and submitted payroll - Assisted and encouraged front desk staff to manage and utilize their time to meet employee expectations and requirements

- Focus on account development in our Rental Division - Participated in Sales Academy training at Cintas HQ in Cincinnati, Ohio - Prospected, set appointments, presented and implemented customized programs across multiple industries to deliver sales quota - Worked with management and sales team to ensure data-driven results - Analyzed competitive product offerings in terms of features, benefits and price points to ensure the best service is provided - Exceeded customer expectations to ensure the long-term value of Cintas

- Participated in the “Staples Way” sales training in Atlanta, GA - Responsible for prospecting and closing new business accounts across multiple industries - Quickly established strong relationships to maximize profitability and sales growth - Set up new accounts and help businesses secure all the supplies needed - Worked in a fast-paced sales environment as an individual and on a team

- Collected and review daily and weekly reports to ensure studio financial progress - Interviewed and trained all new hires - Managed sales team and set monthly sales goals for studio and individuals - Assisted and encouraged front desk staff to manage and utilize their time to meet employee expectations and requirements - Handled all member issues and concerns with superior customer service - Procured studio supplies and retail on a bi-weekly basis - Created schedule and checked and submitted payroll

- Attended a week-long training at the University of North Carolina at the nationally recognized Sales Foundations Academy. - Met with local business owners and executives, set up appointments and sales calls, and presented advertising solutions on a daily basis to develop a marketing campaign targeting the campus community at George Mason University.

- Seasonal and on-call associate for 3 years. - Offered exceptional customer service to differentiate and promote the company brand. - Answered customers’ questions and addressed problems and complaints in person and via phone. - Operated a cash register to process cash, check and credit card transactions. - Administered all point of sale opening and closing procedures, which included counting cash drawers and making bank deposits. - Computed sales prices, total purchases and processed payments.

- Organized activities that developed children’s knowledge on fashion and positive body image. - Oversaw designated counselors and all activities. - Openly exchanged ideas and materials with coworkers. - Collaborated daily with camp director to keep activities running smoothly.

Guaranteed positive customer experiences and resolved all customer complaints. Enforced rules and regulations of the facility and activities department of the district. Performed store opening duties, including cleaning and checking all equipment for proper functioning.