courtney walsh

customer engagement coordinator

About

Experienced Member with a demonstrated history of working in the disability field. Skilled in Conflict Resolution, Marketing, Behavior Management, Leadership, and Visual Communication. Strong operations professional with a Advanced diploma in Disability.

Country

australia

City

melbourne

Industry

hospital & health care

Skill

leadership, staff development, conflict resolution, time management, visual communication, behaviour management, problem solving, lesson planning, classroom management, marketing, management, personal communication, conflict, customer engagement, public speaking, personal care

Experience

team member

bunnings

2016-11 - Present · 9 yrs 11 mos

Work in special orders

client engagement coordinator

the tipping foundation

2017-12 - 2018-11 · 1 yr

support worker

connect gv

2016-10 - 2017-3 · 6 mos

support worker

eastern disability access resource

2009-1 - 2011-1 · 2 yrs 1 mo

integration aid

concord school

2007-1 - 2009-1 · 2 yrs 1 mo

deli

coles

2003-1 - 2007-1 · 4 yrs 1 mo

customer engagement coordinator

st john of god health care

2018-11 - Present · 7 yrs 11 mos

Support Service Delivery leadership to facilitate the seamless access to Accord for perspective clients, families, professionals and community. With a focus on determining customer service requirements by maintaining contact with clients, families and key stakeholders and ensure appropriate conversion of enquiries to new customers.

support worker

shepparton access

2013-4 - 2014-11 · 1 yr 8 mos

* Planning and implementing a variety of programs according to client needs * Completing relevant paper work throughout each term to show how goals are being met * Developing Behaviour support plans * Developing Medical support plans * Supporting clients to access community based programs * Assisting with the development of personal communication dictionaries * Managing the budget of programs which I run * Personal care duties

support worker

northern support services for people with disabilities inc.

2011-8 - 2013-4 · 1 yr 9 mos

* Managed a “core group” of 6 clients * Planning and implementing a variety of programs according to client needs * Maintaining positive communication with families and carers * Completing relevant paper work (Client diaries / incident reports) * Attending and facilitating Personal Plan meetings * Supporting clients to access community based programs * Assisting with the development of communication boards and communication cards * Managing the budget of programs which I run * Supporting and training Band 1 Instructing staff, students and volunteers.

house supervisor

department of health & human services, victoria

2014-11 - 2016-10 · 2 yrs

* Lead and plan support for people with disabilities, within their home and community, to participate in a range of life areas (including social, recreational and daily living activities) based on their goals of individual support plans. * Advocate within the broader community on behalf of clients and their families to support inclusion, participation and respect for rights. * Work to develop and maintain team morale and effectiveness and provide day-to-day mentoring and share practice knowledge. * Assist people with a disability to exercise choice; achieve their personal goals and aspirations as well as encouraging active participation in their local communities. * Responsible with a high degree of independence for the development and implementation of a range of plans that contribute to the wellbeing of people with a disability and community safety.