courtney jones

* Handled inquiries from a vast array of individuals, small and mid-size businesses, large corporations, and start-ups through telephonic and in person communications and printed correspondence, to include greeting and assisting visitors and fielding their requests. * Investigated, researched, and found solutions for clients through a proficiency in agency database and web based searches. * Scheduled appointments and meetings for office personnel and constituents. * Filed various documents, responded to requests for the production of documents, prepared and sent letters, sorted, recorded and distributed printed mail. * Updated and reviewed electronic, printed, and other clerical records for accuracy and completion.

Encouraged interaction and participation from program participants, while explaining principles, techniques, and safety procedures to participants in recreational activities and demonstrated use of materials and equipment. -Demonstrated use of materials and equipment while organizing, leading, and promoting interest in recreational activities such as arts, crafts, sports, and games.

* Handling client inquiries in a fast-paced environment through telephonic and electronic interfacing. * Updating, editing, and maintaining various intra-office, external and client-based documents and files, to include Microsoft Excel spreadsheets, Microsoft Word documents, and PDFs. * Providing a congenial and professional support services environment by greeting and escorting visitors, while addressing any and all questions, issues, or concerns. * Troubleshooting technological and application (“app”) based issues for clients, from initial contact through resolution of issue. * Tracking and updating projects, resolutions, and issues with software such as JIRA and Zoho.

* Responded to inquiries and requests for information. * Answered and routed incoming calls on a multi-line telephone system. * Scheduled clients for consultations and appointments and maintained records of client information and payments. * Maintained the waiting area, lobby and other public areas to provide a clean and inviting office setting. * Scanned, photocopied, faxed and filed documents, to include pleadings and certificates of service. * Ensured accuracy of incoming and outgoing communications and items of correspondence.