courtney arban

* Raised funds to create school environments that promote and protect children’s health and wellness. * Enacted programs that support children’s ability to learn through encouraging behaviors such as healthy eating and physical activity.

* Helped customers find and complete applications specific to their needs; often involved locating community application assisters due to a client’s disability. * Gained proficiency in software programs such TRACS (writing narratives), Oregon ACCESS, Microsoft Excel (utilized an Electronic Scheduling Board), Skype, DHR (involved significant coding), Workday, and Microsoft Outlook. * Processed highly-sensitive documents and relayed information to branches across Oregon. * Equipped to work with diverse populations. Became familiar with using interpreter services such as Language Link. * Trained in DHS policies and procedures.

* Linked individuals and organizations with Human Solutions in meaningful ways through not only raising funds and providing direct service, but through facilitating community awareness of poverty and its repercussions. * Allocated funding for low-income housing support, emergency shelters, utility assistance, and job training.

* Treatment program based on the Trauma Recovery and Empowerment Model. * Led group intervention program for women involved with Child Protective Services. * Substantial case management. * Compassionate approach in dealing with victims of mental illness as well as physical, mental, emotional, and/or sexual abuse. * Equipped to work with individuals struggling with substance abuse, domestic violence, and PTSD. * CBT-based with exposure therapy and skill-building curriculum.

* Wholesale automotive brokerage. * Created advertisements. * Prepared executive schedules and coordinated client meetings. * Hosted instructional webinars for potential buyers. * Set up vehicle showings. * Knowledgeable in Excel, PowerPoint, Google Hangouts, and Craigslist. * Managed two employees.

* Sales-minded professional with experience in call center sales and marketing. * Cold-called potential investors. * Answered phone calls and responded to voicemail and email inquiries about vacation home rentals and properties for purchase. * Coordinated availability and quoted and booked guest reservations using automated reservation system. * Scheduled property showings to potential guests and tenants. * Maintained supplies for welcome packages and brochures. * Prepared welcome packages with keys, directions, etc. for arriving guests. * Oversaw key inventory and inventory log. * Assisted in scheduling and follow-up of maintenance and repair orders * Set up property inspections and ordered items in need of repair.

* Cold-called potential clients and explained products, services, and prices. * Managed ongoing, active profiles. * Excellent written and oral communication. * Strong sense of professionalism and active listening. * Ability to problem solve and use resources on proprietary software/tools to understand and craft the right solution across varying customer needs, business rules, and processes.