Courtney Acosta

Strategic Account Manager @ SalonCentric - A Subsidiary of L'Oreal USA

About

My journey in the beauty industry started with a simple passion: helping professionals unlock their full potential. Over the years, I’ve had the privilege of working with incredible companies like Beauty Systems Group and L’Oreal each shaping my approach to business growth and relationship building. From day one, I realized that success in this industry isn’t just about products—it’s about people. I’ve spent my career partnering with salon owners and stylists, listening to their challenges, and creating strategies that truly make a difference. Whether it’s driving revenue growth, introducing innovative solutions, or facilitating education sessions that inspire confidence, my goal has always been the same: to empower beauty professionals to thrive. What excites me most is seeing transformation happen—when a salon owner feels confident about their business plan, when a stylist discovers a new technique that elevates their craft, or when a team embraces change and grows stronger together. I believe in blending creativity with strategy, and I’m passionate about staying ahead of trends to help businesses adapt and succeed in an ever-changing market. Driven by education, innovation, and authentic relationships, I’m committed to helping beauty professionals achieve sustainable success.

Country

United States

City

Ventura

Industry

Wholesale

Skill

Consulting, Food and Beverage Operations, Customer Service, Customer Support, Interpersonal Skills, Growing Businesses, Negotiation, Route Sales, Sales, Marketing, Microsoft Office, Communication, High Level Of Accuracy, Scheduling Management, Salons, Problem Solving, Consultative Sales Management, Receptionist Duties, Salesforce.com, Interpersonal Communication

Experience

Strategic Account Manager

SalonCentric - A Subsidiary of L'Oreal USA

2026-3 - Present · 7 mos

North America

Salon Business Consultant-Outside Sales

CosmoProf Beauty

2024-9 - 2026-3 · 1 yr 7 mos

As a Business Consultant to salon owners and beauty professionals, I deliver solutions that drive growth, profitability, and client success. Key accomplishments include: Sales Performance: Consistently exceeded revenue goals by implementing tailored business strategies and promotional campaigns. Account Growth: Managed and expanded a portfolio of 186 salons, increasing overall sales and strengthening long-term partnerships. Education Leadership: Facilitated in-salon training and business workshops that improved product knowledge and boosted retail sales. Market Insights: Utilized data analytics and trend forecasting to help salons adapt to evolving consumer demands and stay competitive. Operational Excellence: Streamlined merchandising and inventory processes to maximize profitability and enhance customer experience. Passionate about empowering beauty professionals with innovative tools, education, and strategies to achieve sustainable success

Salon Business Partner-Outside Sales

SalonCentric - A Subsidiary of L'Oreal USA

2015-3 - 2024-9 · 9 yrs 7 mos

As a trusted partner to salon owners and beauty professionals, I provide strategic guidance to help businesses thrive in a competitive market. My role focuses on: Driving Growth: Delivering tailored solutions to increase revenue, optimize retail performance, and enhance client retention. Education & Training: Empowering salon teams with product knowledge, business best practices, and innovative techniques to elevate service quality. Relationship Building: Cultivating strong partnerships through personalized support and industry insights, ensuring long-term success for clients. Trend Expertise: Staying ahead of beauty trends and market shifts to help salons adapt and grow sustainably. Passionate about helping beauty businesses unlock their full potential through data-driven strategies and creative solutions

Customer Service Representative

Jordano’s Foodservice

2013-8 - 2015-3 · 1 yr 8 mos

As a key member of the customer service team, I provided exceptional support to clients and ensured smooth operations across all service touchpoints. Highlights of my role include: Client Support: Delivered prompt and accurate assistance to customers, resolving inquiries and issues to maintain high satisfaction levels. Order Management: Processed and tracked orders efficiently, ensuring timely delivery and accuracy for foodservice clients. Relationship Building: Built strong relationships with customers by understanding their needs and providing tailored solutions. Problem Resolution: Collaborated with internal teams to troubleshoot and resolve service challenges, minimizing disruptions and improving client experience. Operational Excellence: Maintained detailed records, monitored inventory, and supported logistics to ensure seamless service delivery. Dedicated to creating positive customer experiences and supporting operational success in a fast-paced foodservice environment.