cory koperski

solutions architect - iam

About

Always immersing myself in technology in any way possible, a very driven problem solver that never gives up, enjoy being challenged and handling responsibility, and never satisfied with myself always pushing to the next level.

Country

united states

City

grand rapids

Industry

computer & network security

Skill

microsoft office, os x, teamwork, sales, troubleshooting, windows, networking, computer hardware, microsoft excel, mac os, help desk support, iwork, project management, operating systems, computer repair, windows xp, technical support, wireless networking, windows vista, computer security, databases, customer service, technical leadership, technical project leadership, computer maintenance, hardware, printers, laptops, ilife, retail sales, outlook, ios, information security, information security management, information security governance, cissp, it security operations, security operations center, information security engineering

Experience

computer salesman

best buy

2013-9 - 2014-5 · 9 mos

Helped facilitate new sales occurring with each new ad. Broke down terms of computing and technology in a way customers could understand. Solved with the customer to help find a complete solution.

applecare advisor

apple

2012-11 - 2013-8 · 10 mos

* Advised customers on any issues or concerns associated with their OS X products and accessories * Account security * AirPort Devices configuration * Multiple project leads on new initiatives the company performed * Led meetings and coordinated training improvement programs within my team * Consistently exceeded advisor metrics that surrounded technical ability, effective time management to issue resolution, and customer satisfaction

geeksquad technician and salesman

best buy

2011-5 - 2012-11 · 1 yr 7 mos

* Consulted with customers and provided computing solutions to their issues and concerns. * Customer data backups and transfers * Virus removal and optimization * Walked customers through first-time usage and setup with accessories

solutions architect - iam

optiv inc

2018-8 - Present · 8 yrs 2 mos

associate solutions architect - iam

optiv inc

2016-11 - Present · 9 yrs 11 mos

operations risk support intern

jackson

2014-5 - 2014-8 · 4 mos

* Supported the process definition and improvement of a new advanced application support program within the company. * Worked with analysts to help improve process and analysis of tickets * Analyzed on-boarding process to help streamline new employee procedures * Created a sample database to improve the annual certification of 3rd party vendor compliance

it intern

dematic

2010-5 - 2010-8 · 4 mos

Helped company perform mass upgrade on all computers in their 2 Grand Rapids buildings. Performed various tasks asked of me from IT Staff consisting of placing monitors, wiping hard drives, new computer setups, organization, etc. Monitored and was assigned within a Helpdesk ticket system each day.

security analyst

jackson

2015-6 - 2016-11 · 1 yr 6 mos

* Rotational role with involvement in areas of Information Security. Experience includes: * InfoSec process design and documentation * Security Operations * Incident Response (analyzing network traffic, logs, and alerts) * Threat feed and intel analysis * Project management * Security Engineering (analyzing database feeds, administering database monitoring system)