Cory Cissell, MAS

As President, I provide executive leadership and set the strategic vision to drive growth, innovation, and long-term value creation. My overarching focus includes, culture, operational performance, finance, product development, and commercial functions. I am committed to building high-performing leadership teams, cultivating strategic partnerships, and positioning the company for sustained success in a competitive global marketplace, while maintaining accountability for financial stewardship, organizational alignment, and the delivery of consistent, high-quality results that strengthen brand reputation and market presence.

As VP of Customer Experience, I strive to establish service levels and requirements for three key departments: customer service, marketing, and art. I develop and implement methods to record, assess, and analyze customer feedback. I am also responsible for the development and implementation of training and quality assurance programs for new hires and experienced employees, and I oversee the weekly, monthly, and yearly goals of 90+ team members.

Manage key accounts, grow new and existing relationships, & search for new opportunities. I attend trade shows, National Sales Meetings, give presentations to promote Cap America and extend awareness on our industry leading service and program offerings. Cap America offers the fastest turn times in the industry while providing customers with some of the best embroidery in the US. Providing this kind of service has allowed us to collect numerous awards; Award of Merit, Code of Conduct Winner, 2012 & 2013, 2014 Fastest Growing Suppliers, & Consumers Choice Awards.

Dalhousie Golf Club is the #1 Golf Course in the state of Missouri by Golf Digest. Also, ranked #48 in the Nation by Golf Week Magazine.

Sold pro shop merchandise, organized the shop, and stocked new apparel. I also forecaddied at the club during this time.

Inspected new arrivals, managed the detail cleaning services, maintained all interiors on the lot.