Corey Durbin

Patient Experience Team Lead @ Ingenuity Group

About

💡 Problem Solver | Epic Analyst | Healthcare IT Innovator I thrive on solving the challenges others avoid. With 10+ years of experience across healthcare, technology, and business, I specialize in turning complex problems into practical, people-centered solutions that drive measurable results. How I Work: With Care: I believe in putting people first — whether it’s improving workflows for physicians or enhancing the patient experience. As Tron says: “I fight for the users!” Naturally Curious & Adaptive: I question assumptions, explore how systems really work, and design solutions that connect the dots across teams and technology. Being Thoughtfully Persistent: I challenge “the way it’s always been done,” pushing for innovation and efficiency that keep pace with change. What I’m Most Proud Of: -Built programs that have helped Physicians save lives. -Led and optimized Epic implementations across multiple health systems. -Helped prevent millions in CMS penalties for struggling hospitals. -Created scalable Data Collection and Remote Patient Monitoring programs. -Recognized national expert speaker for Epic MyChart (CMS, XGM, UGM, Epic Advisory Committees). -Spearheaded process improvements that delivered multi-million-dollar savings for employers. -Achieved advanced-level expertise across Epic (Ambulatory, MyChart, Cogito, Cadence) and other enterprise platforms. Beyond Work I’m passionate about travel, music, cooking, home renovation, and time with loved ones. 📩 Let’s connect to talk about Healthcare IT, Epic software, leadership, or creative problem solving. You can also reach me directly at Coreydurbin1@gmail.com.

Country

United States

City

New Orleans

Industry

Hospital & Health Care

Skill

Accounting, Teamwork, Time Management, Project Management, Financial Statements, Financial Analysis, Cost Accounting, Customer Satisfaction, Customer Retention, Systems Analysis, Sales, Project Planning, Project Estimation, Financial Reporting, Project Finance, Financial Accounting, Cost Reporting, Cost Planning, Customer Experience, Management Accounting

Experience

Patient Experience Team Lead

Ingenuity Group

2025-11 - Present · 11 mos

Owner

Vacations By Corey D. LLC

2023-3 - Present · 3 yrs 7 mos

New Orleans, Louisiana, United States

I plan unforgettable vacations for my clients!

Epic Consultant

The HCI Group

2023-5 - 2025-11 · 2 yrs 7 mos

• Led Epic implementation workgroups for new hospital acquisitions, focusing on MyChart, Healthy Planet, and EpicCare Link. • Redesigned data collection workflows, successfully preventing millions in CMS penalties. • Designed and implemented the client’s first MyChart Care Companion program for Joint Replacement. • Extended twice for advanced build initiatives, mentoring fellow analysts and advising executives on compliance and risk mitigation.

Clinical System Analyst II

University of Miami Health System

2021-12 - 2023-5 · 1 yr 6 mos

Miami, Florida, United States

• Promoted within 6 months to the Clinical Optimization Team under the Chief Medical Information Officer (CMIO). • Led a triple-version Epic upgrade within the first 3 months, enhancing system efficiency. • Developed the first MyChart Care Companion for Diabetes Management, integrating innovative patient care solutions. • Integrated MyChart with Apple Health using FHIR connectivity, improving patient data accessibility and engagement.

IS Epic Analyst - Digital Consumer Experience Team

Ochsner Health

2018-10 - 2021-12 · 3 yrs 3 mos

New Orleans, Louisiana

• Served as the primary builder for MyChart Care Companion programs across various specialties. • Collaborated as a member of the Epic Care Companion Brain Trust to shape product direction. • Implemented innovative workflows that enhanced patient data collection and compliance. • Secured over $20K in grants for projects aimed at workflow improvements.

Staff Accountant

Creole Cuisine Restaurant Concepts

2017-6 - 2018-10 · 1 yr 5 mos

New Orleans, Louisiana

• Updated and maintained accounting journals, ledgers, and financial records for assigned units. • Improved data entry efficiency by eliminating unnecessary redundancy. • Identified and corrected over $300,000 in liability accounts due to process errors. • Led a cross-functional workgroup to establish new workflows aimed at reducing financial risk.

Account Administrator

B&G Crane Service, LLC

2015-8 - 2017-6 · 1 yr 11 mos

Jefferson, Louisiana

• Managed project cost tracking for crane rentals, ensuring accurate invoicing based on time and materials. • Prepared invoices based on actual time and material usages.

Patient Account Representative

Fresenius Medical Care

2014-6 - 2015-6 · 1 yr 1 mo

Metairie, Louisiana

• Streamlined payment processes by digitizing paper workflows, enhancing efficiency and reducing payment timelines. • Conducted audits and corrections on remittance advices, effectively resolving outstanding balances in receivables. • Developed a data-entry process improvement that generated over $1 million in annual savings. • Recognized as the most productive representative in a team managing $100 million in monthly transactions at Fresenius Medical Care.