Corey Kuramoto

Drive sales readiness by creating and curating product collateral, training resources, and marketing copy, optimizing Highspot, ARea, and Aristocrat Gaming website as high-impact resource hubs for internal teams and external partners Lead Gaming Operations execution of tradeshows, customer events, and showroom displays by coordinating game mixes, signage, and configurations with studios and tech services to ensure timely deliveries and accurate setups Help cultivate studio partnerships by contributing to monthly roadmap and product update meetings, delivering performance insights from internal and third-party data, and presenting targeted market opportunities Oversee the Aristocrat GO Champions program with its 15 partners by coordinating quick to market game conversions, analyzing the performance of new games against historical averages, and presenting insights to sales and studio leadership

Built up a product knowledge base on the premium leased portfolio to be able to create sales slicks, field sales questions, and present game demonstrations to clients Learned processes involving parts, software, and game configuration support for various trade shows Collaborated with various internal stakeholders to achieve synchronized solutions that ensure Gaming Operations product releases are completed as a unified front

Developed group business of 10-75 rooms on peak in the territory of the east half of the United States and entirety of Canada Cultivated long standing client relationships through emails, phone calls, and property site inspections Utilized assertive negotiation tactics that resulted in contract rates and terms that are beneficial and satisfactory for both the resort and the client Performed detail-oriented contract drafting and editing to ensure all contract components included are accurate and precise

Supported 3 of 6 Sales Managers with all Hotel Sales driven activities, which include but were not limited to: creating and distributing leads, drafting and editing contracts, addendums, and cancelations, and coordinating client site inspections Drove successful interdepartmental coordination amongst central reservations, front desk, catering, bell desk, accounting, spa, bowling, and casino departments for successful and smooth-running events Demonstrated effective communication with clients for follow-ups regarding inquiries, proposals, stay accommodations, and contracts Utilized numerous applications: Salesforce Delphi, Cvent, LVCVA, Preferred Hotel Group, Teneo, Hospitality Performance Network, Hotelplanner, and MeetingBroker

Showcased Four Seasons luxury experience customer service language, attitude, and actions to provide world renowned service to all hotel guests Performed overnight checklists to audit the previous days’ workload and while also preparing materials and information for successful morning shifts Utilized Opera PMS to accommodate and manage over 400 Four Seasons guest rooms, serving direct, third party, and group reservations

Managed 35 cabana, 3 gazebo, 12 daybed, and 36 reserved chair guest reservations utilizing Infogenesis Agilysis and Opera systems Supervised a team of seven to provide exceptional customer service standards and uphold Aria Sky Suites' Forbes 5-Star and AAA 5-Diamond status Troubleshooted guest requests and complaints in a timely fashion to exceed guest expectations and provide unparalled service

Selected as one of three mentors for the pilot program for the College of Hospitality. Acted as personal resources for 10 first-year UNLV Hospitality students, available for consultations both in-person during classes and online through discussion boards. Met with each assigned student for at a minimum of 30 minutes to ensure strong academic progress and overall enjoyment of their college experience.

Actively engaged with 40 first year Honors College residents each academic year to create a wholesome and inclusive community environment Developed active and passive programs for residents to connect with campus to promote academic, social, and emotional well-being Performed administrative duties, which included but were not limited to: overnight on-call resident requests, conflict resolution management, and incident reports

Maximized youth guest experiences through interactive Pepper activities such as dancing, playing music, and displaying stories to create magical memories Composed 8 new stories for the Pepper robot, including Disney quizzes, interactive Disney and Marvel follow-along activities, and information about new park attractions Designed an 11-page Pepper Robot procedural handbook and guest interaction guide for future part-time and full-time Pepper Ambassador team members

Honors College, Magna Cum Laude