Coral Kuveke

Identify and onboard 800+ new families monthly for influencer and affiliate gifting programs to support brand growth Lead affiliate program operations using Aspire, including issuing tracking links, coordinating recurring content, managing gifting, and producing monthly newsletters Manage personalized PR gifting initiatives, creating curated packages with handwritten notes to strengthen creator relationships Lead influencer and affiliate outreach for seasonal launches and coordinate strategic product seeding to drive organic promotion Manage the ambassador Instagram account in collaboration with the design team to publish engaging, on-brand content Support donations, in-kind gifting, dermatology sampling, and order tracking through Shopify Coordinate and execute event logistics (Tubby Todd Playdates, Influencer Mama Mornings), including signage, activities, and product distribution Oversee office-based fulfillment for influencer and affiliate orders, ensuring accuracy, timeliness, and brand presentation

Engage with customers via email, live chat, social media, and in person at the Carlsbad storefront. Respond to product questions, process returns and refunds, and assist with orders. Handle ~100 customer inquiries per day with empathy, efficiency, and a “surprise & delight” mindset. Help customers find the best body care solutions for their needs. Resolve shipping issues and process transactions via Shopify, Stripe, and other platforms. Maintain clean, organized in-store displays and backstock. Support special projects and team events

Drove sales performance through StoreForce insights, floor leadership, and team coaching Delivered exceptional customer experiences through consultations, demos, and personalized recommendations Championed brand values through product education, in-store engagement, and community initiatives Trained and coached Sales Ambassadors to improve performance and support team growth Promoted an inclusive, collaborative team culture focused on DEIB and employee wellbeing Managed cash handling, store opening/closing, and daily operational procedures Maintained visual standards, inventory accuracy, and merchandising based on sales trends Ensured compliance with company policies, health and safety, and operational standards

Supported sales growth by delivering strong customer service and helping the team meet or exceed individual and store sales goals Coached associates through ongoing feedback and performance tracking aligned with company objectives Maintained visual merchandising standards, signage, and overall store cleanliness Ensured professional appearance standards were upheld per company dress code Operations & Inventory Assisted with loss prevention and asset protection in accordance with LIDS retail policies Helped create and manage staff schedules to ensure proper coverage while meeting wage control guidelines Supported inventory management, including receiving shipments, transfers, price changes, and product counts Maintained accurate records and documentation in compliance with company and legal requirements Opened and closed the store following operational procedures Team Leadership Assisted with training store associates Supervised daily store operations and stepped into associate roles as needed Promoted compliance with company policies, procedures, and operational standards Communicated effectively with team members and leadership

Drive revenue growth by delivering strong customer service and meeting individual sales goals Maintain store standards, including visual merchandising, signage, and cleanliness Present a professional appearance in alignment with company dress code Operations & Inventory Protect company assets and support loss prevention procedures Assist with inventory management, including shipments, returns, and product counts Follow company policies, procedures, and retail guidelines Complete additional tasks as needed