Guillermo Moreno

As Chief Operating Officer, my mission is to unlock the potential within every team member to positively impact our employees, their families, clients, customers, and communities. I drive culture & business results across our operations by ensuring excellence in daily execution, continuous improvement, and living our values. I oversee new client relationships from solution creation to successful implementation, spanning geographies including Guatemala, El Salvador, and Boise, Idaho. Our main verticals include Fintech, Wealth Management, Lead Nurturing & Prospecting, Travel and Hospitality, Retail, Sales, Healthcare, Logistics, and Self-Storage Support & Onboarding.

Responsible to execute the overall strategy at a Country Level. Responsible for the financial health of the organization through the effective management and development of internal teams. Responsible to build and manage successful commercial relationships with clients by delivering business results, directly involved in periodic reviews to identify process gaps, identify improvement opportunities and to add value and grow our partnerships with existing and potential clients. Ensure cross functional collaboration across all departments to maximize employee engagement and satisfaction.

Responsible to execute the overall strategy at a Country Level. Responsible for meeting performance, employee engagement, client satisfaction, and achieving profitability goals aligned with a global approach to the strategic positioning of Costa Rica and its value offer in the region while supporting the extension of the CR business in El Salvador, the Dominican Republic, and Guyana. Main Verticals Supported: Technical Support, Travel Vertical & Retail.

Direct Operations, Performance Excellence, Employee Engagement, and Efficiency Strategies across multiple sites and clients within the region by managing the delivery across several geographies such as Mexico, Colombia, and Lisbon Portugal. Main Verticals Supported: Travel Vertical, Healthcare, Customer Guided Support and Sales.

Direct operational strategy across multiple accounts working in alignment with our strategic client services units. Responsible for Performance, Employee Engagement, and Operational Efficiency at a site level. Main Verticals Supported: Travel Vertical, Healthcare, Telco, Retail, and Logistics.

Directly responsible for the effectiveness and growth of client relationships within the organization in Mexico, El Salvador, and Colombia. Ensure alignment between client goals and performance indicators as well as a leading strategy to increase the share of wallet. Main Verticals Supported: Travel Vertical, Telco, and Customer Support.

Delivery of standardize results across all geographies in alignment with corporate strategy.

Responsible for the implementation of new programs to begin successful relationships with new clients to later transition to the organization's business leader.