Naif ALDegaither , MBA, CSSBB

Through this system, Manafith Company also oversees 13 land border crossings and 3 seaports within the Kingdom. At Manafith, there are approximately 7 governors and a total of over 200 employees. Lead the strategic direction and operational management of the company, driving initiatives that enhance business performance and market competitiveness. Foster a culture of innovation and accountability by aligning team goals with organizational objectives, ensuring effective collaboration across departments. Spearhead business development efforts, identifying growth opportunities and establishing key partnerships to expand the company's footprint in the market. Oversee financial performance, including budgeting and forecasting, to ensure optimal resource allocation and achieve financial targets. Implement operational efficiencies and best practices to streamline processes and enhance overall productivity within the organization. Communicate effectively with stakeholders, presenting performance updates and strategic plans to ensure transparency and alignment with business goals.

40 branches + website & Apps + call center Objection and digital department. Managed a team of 600 employees at Najm, who reported directly to me. Led the transformation of customer service operations, enhancing service quality and customer satisfaction across the company. Implemented advanced CRM systems and customer engagement strategies, resulting in improved response times and overall experience. Directed a large team of service professionals, driving performance improvements through continuous training and process optimization. Collaborated with internal stakeholders to streamline service workflows, optimizing resource allocation and boosting operational efficiency.

Spearheaded the Anti-Fraud division, implementing robust fraud detection and prevention systems, reducing fraudulent claims by 25%. Acted as the VP of Strategy & Quality, overseeing the development and implementation of strategic initiatives to enhance operational excellence. Developed and enforced anti-fraud policies, improving the company’s risk management capabilities and maintaining regulatory compliance.

Managed quality assurance programs across the organization, ensuring adherence to ISO standards and continuous process improvements. Acted as Director of Anti-Fraud, driving initiatives to detect and mitigate fraudulent activities, strengthening internal controls. Led internal audits and implemented corrective actions, ensuring compliance with industry regulations and internal policies.

Provided strategic oversight and governance as an active board member, contributing to the company’s vision and long-term goals. Played a key role in the Executive Committee (ExCom), ensuring the successful execution of corporate strategies and operational objectives.

Conducted detailed process analysis, identifying bottlenecks and recommending innovative solutions to enhance workflow efficiency. Collaborated with cross-functional teams to implement best practices in process management, driving improvements in service delivery and customer satisfaction. Facilitated workshops and training sessions for key stakeholders on process improvements and lean methodologies, fostering a culture of continuous improvement within the organization.

Led the development of strategic initiatives to align business objectives with market trends, providing insights that contributed to long-term business planning. Conducted market analysis and competitor benchmarking, enabling senior management to make informed, data-driven decisions.

Established and led the IT team for the Najm system. Developed and implemented quality assurance standards and procedures, improving service quality across various departments. Conducted quality audits and compliance checks to ensure adherence to internal policies and external regulations.

Fostered a collaborative work environment by promoting communication and teamwork among departments, resulting in improved employee morale and performance. Monitored key performance indicators (KPIs) to assess operational success, driving continuous improvement efforts based on data-driven insights. Ensured compliance with industry regulations and company policies, maintaining high standards of service and risk management. Trained and mentored staff, driving operational consistency and improved service delivery.

Managed and supported the Aircraft Maintenance System (AMS), ensuring effective tracking and reporting of maintenance activities for optimal operational efficiency. Provided technical expertise in troubleshooting system issues, enhancing the reliability and performance of the AMS. Conducted regular system updates and audits to maintain compliance with regulatory requirements and company standards.