Ayushi Home Roy

Owned end-to-end program delivery and inventory management for 100+ vendor engagements and 50+ enterprise clients (incl. Google, Cisco, Amazon, ChatGPT) across APAC and EMEA - overseeing capacity planning, workload prioritization, and SLA controls to sustain 91.4%+ SLA compliance supporting $140M in annual AI solutions. Built end-to-end governance frameworks from scratch - standardizing case handling, onboarding, and SLA controls across APAC & EMEA - cutting turnaround time by 60-70% via contract lifecycle management (NDA, MSA, SOW) across Nexus, EXM, and GPD. Developed a comprehensive Excel-based inventory tracking and reporting system across 50+ projects, implementing rule-based controls that cut manual workload by 41%, resolved 500+ billing discrepancies annually, and maintained 100% data accuracy for audit readiness. Established vendor performance management (scorecards, reviews, audits) and built real-time dashboards translating vendor performance data into clear insights for global stakeholders. Identified operational bottlenecks through case-level data analysis, leading process and tooling improvements that boosted case throughput and scalability. Spearheaded cost governance initiatives that surfaced $5.5M in task inflation and rate inconsistencies, driving renegotiations that delivered 19% cost reductions and greater SLA transparency. Served as escalation owner for performance and compliance issues, partnering with Legal, Sourcing, and Operations to drive regional alignment. Led global program reviews with APAC and EMEA leadership, driving continuous improvement and change management for new governance frameworks.

Owned end-to-end program delivery and inventory management for 100+ vendor engagements and 50+ enterprise clients (incl. Google, Cisco, Amazon, ChatGPT) across APAC and EMEA - overseeing capacity planning, workload prioritization, and SLA controls to sustain 91.4%+ SLA compliance supporting $140M in annual AI solutions. Built end-to-end governance frameworks from scratch - standardizing case handling, onboarding, and SLA controls across APAC & EMEA - cutting turnaround time by 60-70% via contract lifecycle management (NDA, MSA, SOW) across Nexus, EXM, and GPD. Developed a comprehensive Excel-based inventory tracking and reporting system across 50+ projects, implementing rule-based controls that cut manual workload by 41%, resolved 500+ billing discrepancies annually, and maintained 100% data accuracy for audit readiness. Established vendor performance management (scorecards, reviews, audits) and built real-time dashboards translating vendor performance data into clear insights for global stakeholders. Identified operational bottlenecks through case-level data analysis, leading process and tooling improvements that boosted case throughput and scalability. Spearheaded cost governance initiatives that surfaced $5.5M in task inflation and rate inconsistencies, driving renegotiations that delivered 19% cost reductions and greater SLA transparency. Served as escalation owner for performance and compliance issues, partnering with Legal, Sourcing, and Operations to drive regional alignment. Led global program reviews with APAC and EMEA leadership, driving continuous improvement and change management for new governance frameworks.

• Reduced claim turnaround time by 30% and rejections by 25% through cross-functional process improvement • Maintained 95%+ SLA adherence across insurance verification operations for 1,200+ patients monthly • Drove 20% YoY increase in client satisfaction scores through KPI-led governance • Earned Rising Star Award within 8 months for measurable operational impact • Applied Lean Six Sigma for root cause analysis and workflow redesign

Earned the Rising Star Award within the first 8 months for exceptional performance and measurable impact on team operations.

Verified patient insurance details to assist healthcare providers in claims processing, ensuring accuracy, HIPPAA compliance, client handling, and timely support

Achieved 30+ CSAT recognitions in a single month, becoming the highest-performing and only qualifying team member on the team.