Constantin Sculeac

Online programme for high school students aiming for clarity and direction, supporting their educational and professional choices

• Led sourcing strategy for engineering roles across EMEA (Product, ML/AI, Platform, SRE teams). • Managed pipelines for 5–7 concurrent requisitions, tracking response rates, screening conversions, and interview progression. • Used LinkedIn Insights and internal analytics tools to map talent markets and identify competitive candidate pools. • Improved outreach effectiveness through targeted campaigns, including personalised video outreach campaigns. • Partnered with hiring managers across multiple markets, including Netherlands, Denmark, Germany, and Turkey. • Contributed to diversity recruitment initiatives across regional engineering talent markets.

▪Owned the operational knowledge base and internal policy documentation supporting customer support teams across Romania, the Czech Republic, and Slovakia. ▪Maintained and updated a large library of support articles, operational policies, and saved replies used by 15+ support teams across the EMEA region to resolve customer issues efficiently. ▪Collaborated with operations, localization, and product teams to create and maintain internal and customer-facing help center content, supporting high-volume support operations handling thousands of tickets weekly. ▪Identified inconsistencies between regional and local policies and updated documentation to ensure alignment with global guidelines and market-specific operational requirements. ▪Designed structured support workflows and documentation for automation initiatives, collaborating with engineering teams using Lucidchart to translate operational processes into scalable automated flows. ▪Monitored support performance indicators and recurring contact types to identify knowledge gaps and propose documentation or policy updates to improve resolution efficiency. ▪Acted as the primary point of contact for operational content requests, responding to Jira tickets and internal queries to maintain accurate documentation and ensure agents had access to the latest guidance during operational incidents. ▪Supported a major transition of support operations to a BPO partner by coordinating knowledge base updates, training content, and documentation alignment across teams. ▪Contributed to strengthening team spirit and workplace culture through active involvement in morale-boosting and engagement initiatives at both team and site levels as Lead for IMPACT Team – Culture area, and member of the Enablement Culture Committee.

▪Investigated safety incidents across Mobility and Delivery platforms, gathering evidence and documenting cases to support operational decision-making. ▪Analysed incident reports and platform data to determine appropriate actions based on internal safety policies and operational guidelines. ▪Escalated complex or high-risk cases to specialised internal teams, ensuring proper handling of sensitive safety and reputational risks. ▪Collaborated with insurance partners to verify driver eligibility for coverage and coordinate support following incidents. ▪Maintained detailed case documentation to support transparency, compliance, and cross-team collaboration. ▪Identified patterns in safety incidents and provided insights to internal stakeholders to improve operational policies and safety procedures. SuperStar Golden Ticket Award – Global Recognition: chosen by leadership from international nominations for going above and beyond during the early COVID-19 response by supporting UKI Restaurants team.

▪Provided multi-channel support to passengers and drivers, resolving platform issues and service inquiries. ▪Handled high volumes of customer requests while maintaining quality and response time targets. ▪Supported operational initiatives aimed at improving driver compliance with new regulatory requirements.

Continued activity based on the previously awarded scholarship ▪Extended responsibilities to Marketing & PR + PR Coordinator and Official Photographer for the University Choir - Corala "UNIVERSITAS" + Contributor to an extensive labour study for all programs of the University + Part-time Interim Executive Assistant to one VP - Student Activities and Partnerships with the Economic and Public Sector (6 months)

Awarded scholarship following a successful one-month academic traineship, based on performance and initiative shown.

Faculty of Economics and Business Administration Coursework GPA: 9.35/10 Master’s thesis: in progress

Master degree (2nd year, Winter semester)

Faculty of Economics and Business Administration - - - Interdisciplinary programme: Administrative sciences | Laws | Economics | Management | Communication

February - June 2017 (Faculty International and Political Studies) Laws | Politics | Administrative sciencies | HR | Social Media & Marketing

1st year, and decided to withdraw after receiving the Uber's offer of relocating to Krakow