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* Provide front line representation for Apple Inc, for any high level cases needing to be escalated to a non-technical supervisor. * Represent Apple Inc. as a member of management able to provide necessary decisions with both the customer's best interest, while also following Apple policies and procedures. * Re-evaluate previous decisions made by a technical advisor to ensure proper review and assesment of customer issues (i.e., defect devices which were denied replacement, out of warranty repair charges, policy exceptions, etc). * Provide final decisions and options for resolution, on behalf of Apple Inc. * Maintain a broad understanding of computing technology, including internet services, peripheral devices, and software applications. * Provide appropriate technical solutions when necessary to enhance a customer's expereince. * Represent Apple in a positive, manner with customers, as well as with team members and other partners. * Escalate issues as necessary to the proper department or escalation chain in a timely manner to ensure effeciency for customer.

* Provide first class customer service in troubleshooting apple contracts including addressing any descrepancy within Apple's database. * Attentively listen to customer needs and concerns to ensure understanding of the issue as well as possible options for resolution, or a means to finding a resolution. * Maintain a broad understanding of computing technology, including internet services, peripheral devices, and software applications. * Provide appropriate technical solutions when necessary to enhance a customer's expereince. * Represent Apple in a positive, manner with customers, as well as with team members and other partners. * Escalate issues as necessary to the proper department or escalation chain in a timely manner to ensure effeciency.

* Provide first class customer service in troubleshooting apple computers both in software, and hardware concerns. * Attentively listen to customer needs and concerns to ensure understanding of the issue as well as possible options for resolution, or a means to finding a resolution. * Provide technical support to troubleshoot simple to complex issues, while adapting to the customers skill level, while maintaining an analytical approach. * Maintain a broad understanding of computing technology, including internet services, peripheral devices, and software applications. * Provide appropriate technical solutions when necessary to enhance a system, or resolve a technical issue. * Represent Apple in a positive, manner with customers, as well as with team members and other partners.

Voxpro is an award winning provider of Multilingual Customer Experience & Technical Support solutions to giant global brands. Headquartered in Cork, we have offices in Dublin & San Francisco also.We service clients all over the world, 24 X 7, in 15 languages on email, phone & chat.Our success is our people. Their creativity and hunger deliver compassionate, clever and robust solutions. Their talent attracts great clients whose vision engages our people. This is the sustainable and happy life cycle of Voxpro.Voxpro started with 6 people above a pub in Cork city. We are now 1700 strong and growing fast. Though our number has changed, our vision holds fast; To Deliver Beautiful Customer Experience to companies who are changing the world. This vision is powered by human connection and we're bringing it back to the call centre one contact at a time.We will only get better as we are humbled by all that we have learned and all that is yet to come.Voxpro has big dreams and even bigger personality.Follow us, and be part of our journey.

* Branch all Macy's doors to ensure proper product placement and representation. * Rotate new product or hot selling as needed to create an appealing presentation while following Macys merchandising standards. * Partner with teams in store as well as district partners to address any stock issues or requests for product. * Analyze stock assortment and depth for opportunities to maximize business and generate sales. * Execute and train on new product information. * Analyze business utilizing sales reports while reacting on the floor in merchandising, as well as communicating product needs to the appropriate persons.