Connor Riggs

Seasonal Omnichannel Transformation Associate 8/2018-1/2019 • Managed manual quality assurance testing for digital commerce software upgrade and business launches • Wrote testing documents and executed user acceptance, end to end, and regression testing • Identified, investigated, and coordinated resolution of functional and integration errors with developers and IT personnel • Coordinated resolution of customer order errors to ensure both fulfillment of pending orders and fix of upstream root cause to prevent recurrence Seasonal Marketing Associate 9/2017-6/2018 • Edited website by modifying an extensive relational database through use of SQL and Excel • Wrote SQL statements to efficiently implement website changes, solve issues, and compile requested data • Assisted manager in the sorting of curated merchandise onto product listing pages • Imported updates to website navigation, new product listing pages and Crafting Workshop pages • Resolved any reported customer-facing website issues concerning navigation, product listing pages, product display pages, custom product flow • Continually utilized an aesthetic mindset to uphold the Paper Source brand