connor macleod

* Managed 1200+ company accounts including 200 primary accounts; responsible for approximately $1.5M+ in revenue. * Built strategic customer relationships to grow account profitability by 3% average. * Lead Project Manager for implementing company-wide Value Stream Systems updates - estimated cost savings of $2M+ annually when fully implemented. * Responsible for initial discovery and facilitating a warm hand off to Account Executives for opportunities greater than $15k. * Communicated with customers daily via 20-50 phone calls and 100-300 custom emails. * Collaborated daily with other departments to ensure orders were correct and shipped as scheduled.

First Sales hire at bootstrapped startup competing directly with Trulia. -Cold called 200+ leads daily including lawyers, mortgage lenders, and title companies. Sent 100+ follow up emails daily. -Cold called 1000+ end users (home sellers/buyers) weekly on average to raise awareness of SideDoor. -Cultivated relationships with several of the largest mortgage lenders and title companies in Colorado. Platform generated 15 home sales and 5 assists with value attributed to SideDoor. -Average contract size was $1.5k, generated $22k in sales before the business closed. -Tracked activities within Salesforce.com and kept meticulous notes to stay organized. -Customer Success: turned around 2 canvellations saving $3k in revenue.

Trained and mentored 14 new servers - specifically focused on increasing customer satisfaction through upselling. -Responsible for offering exceptional customer service and working as part of a large serving team. -Average tip size generated was 22%.

Started as a server and was promoted to trainer, supervisor and floor manager. -Relocated to Florida to open a new restaurant and train the new staff. -Managed employee schedules and trainings. -Organized reservations and conducted party planning for business events and weddings.

Educated local community on the effects of harmful mining practices in the State of Minnesota by neighborhood canvassing and event presence. -raised money for the organization through these efforts.

* Delivered newsletters to businesses and organizations. * Worked independently on various outreach tasks for this bike advocacy non-profit. * Assisted with general office duties, promoted events, programs and the mission of the organization.