Trần Nguyễn Thành Công

- Maintained and elevated customer service standards, driving both new customer acquisition and repeat visits. - Enforced strict compliance with hygiene and food safety regulations, ensuring an internationally standardized dining environment. - Executed opening and closing procedures seamlessly, securing smooth and efficient restaurant operations. - Rotated across front-of-house and kitchen operations, gaining comprehensive hands-on experience of restaurant workflows. - Handled initial customer feedback with professionalism and reported insights to senior management, contributing to continuous service improvement. - Supported essential operational tasks such as dishwashing and ad hoc assignments, demonstrating adaptability and a strong work ethic in a high-pressure environment.

- Managed and updated candidate databases, reviewed and organized over 1,000 candidate profiles monthly to ensure accuracy and completeness. - Worked with recruiters to input, update, and track candidates in the recruitment system. - Matched candidates to job openings based on requirements. - Coordinated with hiring managers to schedule interviews. - Proactively searched for potential candidates to fill job vacancies. - Communicated with potential clients to explore new business opportunities. - Processed and evaluated candidates for IT, GS, and Engineering roles across Southeast Asia, including Singapore, Malaysia, Indonesia, the Philippines, Thailand, and Vietnam.

- Implemented promotional purchasing programs (e.g. OMO, Surf, etc) across various supermarket chains. - Collaborated closely with clients, designers, and suppliers to ensure projects ran smoothly. - Conducted daily and weekly activity reports to clients; enhanced proficiency in Microsoft Office tools. - Took charge of the programs; contacted PIC of stores/shopping malls and solved issues as soon as possible.

- Receive and process an average of 100 customer requests for goods and delivery status per day. - Using proficient software to support management, contact and respond to customer requests. - Handling 95% of situations effectively, ensuring time and quality. - Accumulating a lot of experience in the field of Customer Service as well as practicing more skills: Communication, Problem Solving,...

- Carried out job posting, screening, interview setup, complete job offer procedures and received new personnel. - Participated in the internal communication process and built corporate culture, supported the organization of internal activities. - Supported administrative and human resources tasks as directed and assigned by Manager

* Graduated with an excellent degree in Business Administration with a GPA of 9.27/10. * Valedictorian of course 46, School of Management, University of Economics Ho Chi Minh City. * Many times awarded by the school for excellent achievements in learning and scientific research.