Connor Austin

I help lead end-to-end product lifecycle strategy for all SKUs, optimizing allocation, pricing, and assortment decisions to maximize sell-through and margin performance. I monitor inventory health and holding costs to reduce excess stock and improve turnover, while driving lifecycle and pricing strategies to increase sell-through and reduce markdowns.

I supported end-to-end supply chain and operations strategy, ensuring inbound product, storage, and outbound fulfillment flowed efficiently at scale. I managed supplier relationships, oversaw both wholesale and DTC logistics, and led shipping strategy to drive cost savings through carrier negotiations, mode optimization, and routing consolidation. I built KPI reporting for leadership and customized NetSuite ERP reports to improve inventory accuracy, purchasing efficiency, and cash flow, supporting a fast-moving, mission-driven health and wellness brand.

I managed cross-functional teams in a fast-paced logistics environment, overseeing domestic and international fulfillment for 20+ partners. I consistently maintained a 99% OTIF delivery rate while ensuring 99% compliance with applicable shipping laws and international trade regulations. My time in this role was intentionally short, as I was recruited into a new opportunity, but it further strengthened my leadership and operational management skills.

Argo Shipping empowers e-commerce companies to revolutionize their shipping strategies. Our mission is to maximize your shipping potential by eliminating unnecessary costs and orchestrating the most optimal shipping solutions. My job is to enable you and Argo, as partners, to make the best decisions for your company through the stories the data tell.

Resale is an omnichannel operations platform designed to centralize order, inventory, and fulfillment data across multiple sales channels. In this role, I partnered directly with executives and operations leadership to drive labor and cost-efficiency initiatives across fulfillment operations. Using data from observable time studies, I optimized pick paths, redesigned bin and shelving configurations, and increased space utilization by 50%, improving throughput and efficiency. I also led the operational scale-up from a 50,000 sq ft facility to a new 120,000 sq ft warehouse—using CAD to design the layout, coordinating the physical move, and managing permitting and installation for pallet racking and a mezzanine.

As General Manager of the Integration division at Bold, I owned division P&L, led team members, and oversaw all client projects across warehouse and fulfillment efficiency, safety consulting, material handling, product design, 3PL, permitting, and engineering. I drove a 10% increase in client growth through the addition and expansion of key accounts, including Amazon, Built Brands, and IFS Powder Coatings.

Bold aims to be the industry leader in warehouse inspections through a strong focus on safety and compliance, while also delivering expertise in material handling, consulting, engineering, and permitting. As a Supply Chain & Intralogistics Analyst, I supported and contributed across these initiatives, delivering $25K in labor savings by standardizing SOPs across 53 consulting projects, saving $9K of a $40K app development budget by pre-designing 42 wireframe pages, and helping consulting clients achieve an average $18M revenue increase through operational and inventory optimization recommendations.

In this role, I owned product development, QA testing, procurement, and process documentation, working closely with cross-functional and international teams. I developed the product roadmap and launched new features, redesigned promotion strategies that drove 100% growth, and led the product launch to domestic and international governments and organizations. I managed beta testing with minimal defects and achieved 95% customer satisfaction, while increasing production efficiency by 22% through training and SOP development for a third-party manufacturer.

I managed day-to-day fulfillment, shipping, receiving, and customer service for a small, fast-moving startup, while also supporting manufacturing, upselling, process improvement, and employee teams. I led and executed major operational initiatives, including reengineering the shipping line, reorganizing inventory layouts, implementing inbound and outbound scanning, and building a customized ERP. Key results include creating three SOPs that increased order fulfillment efficiency by 41%, sourcing and coordinating the manufacture and redistribution of 3,300+ gallons of product, improving QA by 9% through optimized picking processes, and reducing annual costs by $80K through strategic corrugate sourcing.