Colleen Olsen

During my time at Clarks Americas, I provided best organizational services within Americas' commercial organization to achieve operational excellence and increase revenue/margins across all channels. My notable duties were spearheading multiple operational responsibilities of departments across 3 regions including, demand/merchandising planning, Forecasting, B2B management, global freight, customer service operations, inventory management, and supply chain.

As a part of this job role, I developed customer business plans for key clients to support long-term growth. It is worth mentioning that I established and maintained strong collaborative customer relationships through development of robust market insights, long lasting customer planning, and segmentation analysis.

At New Balance Athletic Shoe, my core responsibility was providing effective suggestions/advice by utilizing retail analytics to make informed decisions about assortment, flow, allocation, forecasting, pricing, and product life cycle timing. I was entrusted with developing and implementing strategies, including profit management, product mix, and allocation recommendations to largest merchants, as well as provided assistance in optimizing performance metrics.

In this role, I planned, evaluated, and reported retail trends/initiatives, while functioning as company's channel expert in predicting assortments, identifying sales possibilities, and performing competitor analysis.

During this tenure, I increased operations standards and customer satisfaction by evaluating Contact Center information and each member performance. It was me who developed and examined customized reports for all aspects of business to maximize productivity and efficiency. I was involved in managing three knowledge bases to provide substantial and up-to-date information to consumers, dealers, and internal workers.

During my time over here, I assisted Team Sales with order placement, as well as contract, allotment, and inventory management, while collaborating with schools/coaches to meet Team needs.

In this role I delivered superior customer service in assisting customers to understand New Balance technology and selecting appropriate product for individual requirements via phone calls/emails, while reporting product feedback to managers.

Study Abroad