colleen mckenna-shaw
greater minneapolis-st paul area
About
Results oriented healthcare executive with the ability to lead cross functional teams to drive revenue and enhance the customer experience. Broad range of healthcare expertise from a provider and payer perspective. Specialties: Medical Device EMR - Electronic Medical Records Mail Order Pharmacy Payer Contracting Revenue Cycle Management Call Center Training Premium Billing and Claims Processing Software Conversion & Implementation Payer Operations Process Improvement Change Management Strategic Planning International Sales Reimbursement Clinical Support Patient Advocacy
united states
minneapolis
medical devices
medical devices, healthcare, hospitals, call center, clinical, payer contracting, provider relations, inside sales, pharmacy operations, training delivery, revenue cycle management, medical records, clinical research, call centers, change management, cross functional team leadership, process improvement, contractual agreements, strategic planning, pharmacy automation, management, medicaid, product launch, hipaa, orthopedic, team building, communication, training, customer service, software documentation, medicare, account management, sales, medical billing, leadership, ehr, emr, competitive analysis, practice management, healthcare information technology, coaching, sales operations, healthcare consulting, healthcare industry, revenue cycle, executive management, healthcare management, cardiology, marketing, physicians
Experience
greater minneapolis-st paul area
director of operations
american healthcare
Responsible for the claims, provider relations, mail center, payer contracting, data integrity and call center divisions for a privately owned HMO.
senior director revenue operations
pacific pulmonary services
Direct and oversee the day to day operations and staffing related to revenue cycle management, payer relations and contracting and mail order pharmacy. Responsible for the hiring, managing, coaching and mentoring of a competent workforce. Achieved 11% improvement in DSO within 6 months of hire with 20% reduction in DSO within 12 months of hire. Renegotiated existing payer contracts and secured more than 30 new payer contracts within the first year of hire resulting in $2m in increased revenue.
director of consumer operations
roche
Responsible for directing the day to day operations for Medical Records, Medical and Pharmaceutical Billing, Accounts Receivables, Collections, Payer Contracting, Patient Advocacy, Call Center, Cash Posting, Inside Sales and Insurance Verification Departments. Created a national mail order pharmacy.
director of consumer operations
disetronic medical systems
Responsible for directing the day to day operations for Medical Records, Medical and Pharmaceutical Billing, Accounts Receivables, Collections, Payer Contracting, Patient Advocacy, Call Center, Cash Posting, Inside Sales and Insurance Verification Departments. Created and implemented national mail order pharmacy and patient advocacy program.
senior claims manager
healthpartners
Managed Provider and Customer Call Centers, Claims Processing and Labor Relations.
claims director
ucare
Directed the processes and staffing for the claims examiner, vertexing and auditor team. Received national award for the development and implementation of a "Welfare to Work' employment training program.
vice president of services
biomedix
Directs the resources of the Customer Support Call Centers, Clinical Specialists,Training, Software Implementation & Installation, Order Processing, Analyst and Revenue Cycle Management Departments. Created and implemented Revenue Cycle Management organization with $50m in annualized billing within first twelve months of operations. Reduced practice management/EMR training time by more than 20%.
Education
university of minnesota
business administration
colleen mckenna-shaw's Contact Information
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