Colin Shenoy

Global CTO delivering transformational change across Diageo

Following the acquisition of Avon by Natura&Co, I have moved into a newly created Group IT leadership role to establish and lead the company-wide IT transformation agenda, whilst continuing to lead IT within Avon.

A global role driving the transformation of the Digital and IT capabilities across Avon, including supporting the turnaround agenda and successfully completing the acquisition of Avon by Natura&Co in 2020.

Bupa Global is a leading provider of International Private Medical Insurance (IPMI) and travel insurance, with customers in 190 countries. It provide products and services for globally minded people who want the most premium coverage and access to the best healthcare anytime, anywhere in the world, whether at home or when studying, living, travelling or working abroad. The CIO & Global Operations role has been a combined technology and business leadership role covering IT, transformational change, customer service, and a standalone travel insurance business within the Bupa Global division. Responsibilities have included driving the digital transformation of the customer experience, supporting expansion into new markets, ensuring compliance with a complex international regulatory environment, and implementing a global servicing capability and target operating model. Company director for Bupa Global Holdings Ltd covering a number of international subsidiaries.

A market leader in tax refund and card payment services for international shoppers, operating through a network of 270,000 retailers and 30 credit card acquirers across 40 markets. Headhunted into Global CIO role, reporting to the CEO, with a remit to re-establish trust in the IT function and to prepare the company for digitalization. Headline achievements included: - Enabled a 30% transaction growth - Introduced a fully digital transaction flow, eliminating the need for paper - Led legacy modernization and technology refresh programmes - Delivered >€1M EBITDA savings via data centre migration/consolidation and sourcing activities - Increased project delivery capability x 3 - Supported commercialization of BI capability - Implemented Salesforce automation globally and deployed Workday - Uplifted security through PCI-DSS and ISO 27001 certification programmes - Supported innovation through self-service kiosks, tablet, and mobile applications

GMAC (now split between Ally and GM Financial) is a global finanical services business specializing in automotive finance and leasing, with additional divisions covering insurance, banking, and mortgage products. Appointed CIO of International Operations business unit ($3B revenue) with responsibility for commercial / consumer lending and protection products in 40 markets (Europe, Latin America, Asia Pacific). Reported to Group CIO and Business Unit CEO. Responsible for a budget of $170M, an internal team of 140 FTE, and multi-sourced delivery through several strategic partners. Headline achievements included: - Transformed business from 40 individual markets into efficient regional clusters running common processes, on common systems, with shared service centres. - Reduced annual IT spend by 50% ($85M). - Supported business growth by enabling new OEM alliances and expansion in China through a JV - Supported planning to set up an online savings account business incl. securing banking license - Transformed the IT organization from a reactive service provider into a trusted partner - Supported divestment and wind-down of over 30 entities. - Ensured regulatory activities including Basel II compliance and Bank Holding Company status - Took on the North American dealer financing IT programme and IT strategic planning across the Global Automotive and Insurance businesses

Application director for International Operations, reporting to business unit CIO and chief architecture officer. Accountable for all application development, maintenance, and support ($60M budget). Key challenges were to complete separation from General Motors and to drive the transformation from being part of a large manufacturer into a non-captive, independent, financial services company. Responsible for strategic programme delivery, architecture, PMO, and application vendor management. Headline achievements included: - Turned around a failed retail loan servicing platform programme - Drove process efficiencies, revenue growth, and customer retention through the delivery of multiple system initiatives - Delivered $10M annual cost savings - Enabled separation of financing arm from General Motors

Led the IT team responsible for the finance function, corporate headquarter applications, and the global business intelligence programme. Responsible for the application strategy, delivery, and system / business process improvements. Managed 3rd party development and the transition to offshore support. Headline achievements included: - Turned around a failed CEO-sponsored business intelligence programme - Integrated a newly acquired pharma business into financial and reporting systems

Selected to establish and manage a new near-shore application delivery centre within HP formed through an outsourcing deal with P&G. Budget $6M; line organization 180 FTE, with additional matrix teams in US, Canada, Philippines, and India. Headline achievements included: - Transformed an internal cost-centre organization transitioned from P&G into a profitable P&L-based operation. Improved customer satisfaction, delivery quality, SLA adherence, and profit margin. Established a “best shoring” model for customer delivery. - More than doubled the application delivery business in Warsaw and established it as a strategic hub. - Awarded leadership of the business intelligence practice across HP global delivery.

IEE and Marconi Underwater Systems scholarships