colin steventon

Beyond Philosophy has become a leader in helping organizations to create deliberate, emotionally engaging customer experiences that drive value, reduce costs and build competitive advantage. The company specializes in strategic consultancy services, custom research, training and education. Beyond Philosophy has pioneered new, proprietary methods for analyzing both the rational and emotional sides of the customer experience. My brief was to drive new business development whilst expanding our penetration of existing accounts. I developed a prospect generation engine consisting of 3 telemarketers and two marketing people. Main sector focus were Financial Services, Utilities, Telecoms. I was the sole revenue generator until I brought on additional field sales. Main challenges were identifying the right people to sell too (people not measured against CE are not usually bothered about it, other than theoretically) and then demonstrating how improvement in CE influenced both cost and profit.

Focused on EAI and ‘e’-enabling of supply chains within retail, manufacturing, financial services and government utilising a mix of on-shore and offshore resource. Solutions were based around ‘e’payment, Knowledge management, collaborative commerce and application development/integration. My brief was to drive the European Consultancy forward through the application of pro-active business development strategy and activity. Developed and delivered on business plan to re-establish European operation. Personally built suspect/prospect base and closed business whilst building marketing, telemarketing and sales function. Business was conducted across Europe within mainly Financial Services and Manufacturing sectors

Software, Professional services and Consultancy around ASP delivery of solutions based on 'Autonomy' Knowledge/Content Management solution. My brief was to drive new business sales within the new E-business division. Built sales and support team ( 3 x sales, 2x telemarketing, 3 x pre-sales support). Started from scratch (not allowed to contact Computeraid existing clients) and built pipeline and sales to meet all targets. Trained, coached and mentored sales team, whilst actively finding and closing sales opportunities

Distributor of Network Hardware, Specialist Software solutions(Design and CAD) and support services predominantly to the Apple market. Specialised in finding leading edge solutions and taking them to market. ( 9-12 month window before major distributors took over) My brief was to re-build the sales infrastructure in order to achieve new objectives. Recruited new Telesales, Field sales, Field Product managers and support teams. Developed and instigated business plan to take sales from £3m - £15m over 3 years. Achieved objectives.

* Manufacturers, Distributors and resellers of Network Hardware and Security software (X.25 MP/MS WAN access devices, matrix switching and associated support services and consultancy) * My brief was to redefine business development strategy,rebuild and expand sales and support team, expand direct and indirect channels across EMEA and emerging markets (opened up Chinese market via Nippon Telecom). * Developed broader relationships within Telecomms market, Government and major systems integrators. * Took revenue from £6m - £34m in 4 years. * Promoted to General manager for UK and Benelux