colin morris

colin morris

it support team lead

About

I'm passionate about delivering an excellent IT Service and meeting the demands of a growing business.

Country

united kingdom

City

oxford

Industry

information technology and services

Skill

it service management, service delivery, management, team management, security, it management, itil, customer service, sla, business continuity, it operations, service management, incident management, disaster recovery, customer relations, microsoft office, staff management, people management, troubleshooting, documentation, service desk, service improvement, problem solving, budgeting

Experience

bicc communications

network administrator

bicc communications

1997-6 - 1998-9 · 1 yr 4 mos
rm

service delivery team leader

rm

2010-5 - 2011-9 · 1 yr 5 mos
university of oxford

documenation specialist, oxford university computing services

university of oxford

2010-3 - 2010-5 · 3 mos

I worked in the HFS Team within the Oxford University Computer Services, supporting a large scale Tivoli Storage Manager service. The purpose of my role was to produce online documentation that bridged the gap between the HFS Team and the Help Centre and also to allow the users of the HFS service to support themselves through improved use of the online documentation.

sesame services ltd

it services support manager

sesame services ltd

2000-5 - 2010-2 · 9 yrs 10 mos
pepsico

end user compute lead - uk

pepsico

2012-1 - 2013-12 · 2 yrs

The EUC team is primarily responsible for the internal End User IT services in PepsiCo UK. The End User Compute Lead (EUC) reports directly to the Technology Manager and is responsible for planning and coordination of the internal End User services within the UK. EUC Lead primary job is to plan and manage the overall End User operations including but not limited to managing service demand, planning and coordination of standard pc deployment, end user software licences, client security compliance, printing, EUC hardware refresh management and other EUC related services.

newton europe

it support team lead

newton europe

2013-12 - Present · 12 yrs 10 mos

My role within Newton is to lead the IT Support function. Line managing a growing team to deliver an excellent IT Service to our end users. Our end users work transforming organisations from healthcare to defence. Newton are growing fast and our business continues to evolve. The IT function needs to not only keep pace but help drive the business forward.

Education

burford school and community college

burford school and community college

1988-1 - 1995-1 · 7 yrs 1 mo
the manchester metropolitan university

the manchester metropolitan university

1995-1 - 1999-1 · 4 yrs 1 mo

colin morris's Contact Information

Email

******@***.com

Phone

(**) *** ****

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