Cole Xu
Product Owner @ vidaXL
China
Ningbo
Internet
Customer experience, Process automation, Content Operation, Agile, Scrum, 客户体验, CRM, CRM 集成, 流程自动化, E-Commerce
Experience
Product Owner
vidaXL
中国 浙江省 宁波市
Owned and optimized the Salsify Product Information Management (PIM) system to ensure accurate and consistent product content across all sales channels.
CRM specialists
vidaXL
Ningbo
Managed and optimized CRM operations to enhance customer engagement and retention across multiple channels and improve Agent’s work efficiency. Worked with tools such as Zendesk, Babelforce(phone line system), and Ada chatbot to streamline customer support workflows and automate routine processes. Analyzed customer data and feedback to identify trends, improve service performance, and support data-driven decision-making. Supported the integration with different platforms and optimization of automation tools to enhance communication efficiency and customer satisfaction.
Cole Xu's Contact Information
Phone
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