cody russell

Senior QA Lead for SWTOR (Star Wars: The Old Republic) responsible for: Coordinating testing initiatives between Production, Development, and QA departments to create short and long-term testing schedules and goals in order to provide full testing coverage for new and emergent content and features for Star Wars: The Old Republic. Prioritizing testing requests to ensure the highest quality of delivered content. Analyzing issue report data to create risk analyses of testing initiatives and developed effective testing strategies utilized by in-house and outsource testing groups. Managing the embedded QA analysts team (10+ testers) and outsourced QA teams (60+ testers) Providing guidance in prioritization of tasks, creation of testing materials, and quality of work. Developing full end to end test schedules and strategies in order to ensure all user facing and back end functionality was of the highest possible quality. Prioritizing emergent testing requests against testing schedules.

As the Quality Assurance Lead I managed multiple Quality Assurance teams for the MMORPG titles Tabula Rasa, City of Heroes, and several unannounced MMO titles, assisted in the management of the Quality Assurance department at the NCsoft Austin location. Successfully launched all phases of the Beta tests, live launch, and major updates for Tablula Rasa and major updates for City of Heroes from quality assurance testing standpoint. As a Senior QA Tester I performed live testing for the MMORPG City of Heroes, created testing procedures, and trained new testers. As a QA tester I preformed regular QA testing duties for the MMORPG City of Heroes.

Support production and development teams and their processes and day-to-day aspects of game development. Help with preparation and implementation of project work plans, schedules and budgets. Maintain relationships with outsourcing partners. Created and implemented QA processes and practices. Responsible for setting up QA bug tracking tool and workflow. Interact directly with QA management, production, and development team to discuss test scheduling and issues. Diagnose and communicate issues at a high-quality level (i.e., complex bug troubleshooting and scheduling conflicts) to upper management. Track and manage the daily workload of an embedded test team. Detailed tracking and timely reporting of work progress and deliverables. Effectively and objectively communicate the status of the project to both the production and development teams as well as QA management. Help to manage the project database, ensuring continuous high quality on bug entry, timely response on requests for more information, and proper bug flow.