Coach Antonio Gibson

- Strengthened sales performance by building strategic relationships with municipalities, builders, and developers to expand natural gas infrastructure in new subdivisions. - Delivered sales presentations outlining breakeven points, incentives, installation timelines, and design requirements to accelerate builder conversion. - Prepared ROIs, estimates, and system designs to support sales decisions and future customer acquisition. - Updated and enhanced the sales tracker to improve forecasting, planning, and revenue visibility. - Restructured the Design Tech II role into a Sales Consulting function aligned with executive strategy.

We will be discussing youth sports and its impact on our current society.

- Launched a nonprofit organization that targets elementary and middle school student athletes in mentoring and basketball - Created the C.L.A.Y. program (Changing Lives of Adults and Youth) to educate and empower families in finance, health and wellness and life management. - Successfully managed budgets ranging from $2,000 to $20,000 including an annual surplus of 5%. - Planned and executed over 30 youth and adult leagues, tournaments and skill development events. - Honored to serve as a basketball coach for Central Florida Special Olympics for the past 5 years. - Consulting coach with local high school programs including practice plans, training plans, and one-on-one training sessions intended to establish goals and support the parent and player dynamic. - Developed a national network of coaches, vendors, trainers and other professionals to increase access to information for parents and players - Developed marketing, logo design, web design, volunteer coordination, event planning, recruiting and program implementation . - Facilitates training for coaches in the nonprofit on how to balance quality coaching, player and parent management, and game management - Collaboration with other organizations to educate families on health and wellness, youth sports and program development. - Educate parents and student athletes on the transition to next step in player growth and development. - Developing student-athletes for the next step in life through athletics.

Led student leadership and character development program intended to impact all facets of a student’s life: • Collaborated with faculty and administrators to improve school culture by developing practice strategies to resolve interpersonal conflicts and enhance the learning dynamic for 5 th – 12th grades. • Created activities to identify core values that align with the culture of their families and school community. • Developed community service curriculum to encourage servant leadership that empowers students to use their talents and skills in a positive way to care for others and demonstrate empathy. • Organized classroom events resulting in a dynamic where students were equipped to identify, model, practice and uphold core values and encouraged to take leadership roles during learning and sport events. • Met regularly with parents and faculty to reaffirm the program’s intent and assess areas of expansion. • Crafted communications and collateral required to support student success along with school events.

- Accomplished at fostering cohesion between corporate leadership and internal teams. - Collaborated with stakeholders ensuring common awareness and expectations. - Organized numerous team activities into manageable segments determining resource approach. - Developed a diversity of financial literacy programs to 250+ prospectus resulting in 60+ client contracts. - Established individual client and team milestones and escalation parameters in support of goals. - Regularly reviewed clients' bank and other accounts to analyze and suggest improvements critical to enhanced financial literacy and meeting intended goals. - Partnered to identify consumer needs, track experience, and expand product brand. - Successfully facilitated process improvements resulting in increased engagement and productivity. - Partnered with HR to determine talent sourcing requirements: budget, compensation, and timelines. - Facilitated panel interviews and new hire check list training sessions. - Created communications and collateral required to support of organization process, and tool adoption. - Developed training programs to enhance user skill, launch programs and support process adoption. - Increased client engagement using automation through the use of time saving tools, enabling 8 hours more per weeks with clients.

- Collaborated with GIS, Operations and Marketing to develop a map-based CRM coordinating program and manage outreach programs critical to increasing homeowner conversion to natural gas from propane. - Partnered with governmental agencies, i.e. - EPA and DEP to ensure gas main installation has a minimal impact to the environment and maintained compliance with the State and local regulations. - Improved the input of data in the Geographical Information System (GIS) for gas mains, proposed gas line (for permitting) and other natural gas related equipment. - Managed annual safety, employee training and community outreach budget of $60,000/yr. - Collaborated with Operations to identify and track assets in the ground through GPS and GIS mapping, and identifying any potential obstacle of risk, while managing milestones and Operational rollout. - Partnered with Field Supervisors and contractors on project coordination for pipe installation, inspection, and project completion for GIS documentation. - Maintained liaison with local municipalities, contractors, engineering firms and industry professionals. - Managed Operation's customer expectations and complaints, through mutually beneficial solutions. - Facilitated new hire and high school internship program including software and application training. - Successfully partnered in support of continual process and system improvements, and communication with Operations, Marketing and IS departments. - Lead project management update meetings resulting in the enhancements of deliverable and project team engagement across multiple departments. - Developed, planned, and implemented employee trainings intended to enhance engagement, operation goals and skill development to teams across the organization. - Enhanced processes and workflows proven effective in enhancing operational goals and objectives. - Created and implemented an internal cloud-based permit tracking process and storage.

• Interpreted and applied insurance contract provisions. • Interpreted, evaluated, and wrote property damage repair estimates. • Developed and applied basic knowledge of medical, liability, and injury related issues to handle claims within authority. • Provided assignments and direction to Claim Processors and other Claim Adjusters. • Effectively communicated with witnesses, agents, other insurance companies, repair shops, contractors, medical providers, attorneys, engineers, architects, construction workers, public adjusters, and others in the course of conducting investigations. • Continuously adjusting workflow to handle a fluctuating claims load ranging from 10-15/week. • On each case, conducted prompt and thorough investigations through inspecting property damage, evaluating facts, interpreting laws, regulations and real estate agreements to determine the extent of the company's liability, then rendered determinations. • Continuously analyzed case facts and monitored activities in order to identify possible fraud and/or abuse, and/or third party liability throughout the course of the claim. • Took and reviewed photographs and written, audio-taped or video-taped statements. • Addressed legal issues that could be handled without the use of a defense attorney. Negotiated with the claimant to settle the claim and ensured accurate and timely benefit payments.

• Created policies and procedures manual for Collections Department • Provided members with personalized credit counseling services by conducting interviews and counseling members through credit problems and making appropriate recommendations for credit repair • Responsible for the compliance and coordination of the credit union's collections and loan adjustment function, including: repossession, recovery, foreclosure, recommendations for legal action, audit and regulatory changes, and bankruptcies • Conducted loan duties covering extensions, problem collections, and repossessions • Demonstrated creative thinking skills by raising new marketing ideas and concepts for improving efficiency and generating new business • Responsible for maintaining and processing of daily business transactions including vault cash, inventory, traveler’s checks, petty cash, money orders and branch ATM’s • Involved in varies community and focus groups Significant Accomplishments: • Ensured that the Member Services representatives work productively and efficiently by helping them to become independently resourceful in providing courteous and professional customer service to members through boosting morale and training • Suggested improvements for better service and information flow • Created more efficient ways of deciphering through the increasing number of delinquent member accounts • Improved the lines of communication with members through correspondence (phone and/or letters) and face to face meetings

- Restructured the youth sports program, that increased youth participation from 50 to 100+ youth in one year. - Responsible for purchasing uniforms and equipment each season. - Created an environment for development through leadership in the youth programs. - Spearheaded reorganization of the youth basketball program, ages 3-17. - Managed Summer Camp, After School Staff and youth sports coach volunteers. - Mentored staff members and athletes.