Cherry W.

Freelance Photographer in the Philadelphia area

Answers incoming customer calls from my home office, regarding billing issues, product problems, service questions and general client concerns Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller Update customer information in the customer service database during and after each call Work with the management team to stay updated on product knowledge and be informed of any changes in company policies Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers.

Developed and enforced company policy and procedures relating to all phases of human resources activity. Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database. Led a comprehensive Orientation training for multiple staff members. Resolved employment-related disputes through proactive communication. Handled understaffing, disputes, terminating employees and administering disciplinary procedures

Ordered and distributed office supplies while adhering to a fixed office budget. Managed office supplies, vendors, organization and upkeep. Screened all visitors and directed them to the correct employee or office. Referred to blueprints, repair manuals and parts catalogs to diagnose and repair equipment. Recorded type and cost of maintenance and repair work