Clive Parsons

I have significant global experience in running large distributed Technology and Business Systems Organisations undergoing transformation. Whether the need is caused by disruption or growth, delivering change in complex organisations (multiple stakeholders and independent agendas) is my special ability honed through years of experience. Although technology is my skill, people are my passion and I pride myself in building strong, confident teams with a focus on customer needs. My very broad technology/ Bus Systems background covers; Cloud, Infrastructure, Application SDLC, Architecture, Org redesign, Vendor Management and PMO management as well as commercial leadership roles allows me to understand enterprise systems issues/opportunities from a wide variety of viewpoints and then use this understanding to negotiate a common set of goals.

- To re-imagine how papers are managed from print site to the customers hands. - Responsible for all distribution of all paid papers nation wide - Review partnership networks, use of data, allocation methodologies, reporting, distribution and returns capability

- Responsible for all Customer servicing systems and their business processes - To revamp and optimize systems and process delivering services to our customers, both Digital and Print (including the deployment of SalesForce) - To oversee inter-departmental processes and ensure that the customer is at the centre of these technologies - Oversee technology’s budget

- After a significant reorganization, to take responsibility for 75% of technology staff in the group. - Deliver and maintain all production and technology Customer Services for the group - Head of: Operations, Data Centre’s, Service desk, Application Support, Small Projects, Business Services Account Management, Commercial Office, National IT Budget.

- Responsible for the development of Enterprise, Application and Infrastructure architecture - Responsible for Technology Security - Responsible for the creation of the Corporate Project Management Office - Responsible for the Technology Commercial Office (Vendor Management and Procurement) - Overall responsibility for National IT Budget.

- Responsible for the consolidation of 14 separate and dispersed divisional IT departments into a single national entity (initially 320 staff) - Responsible for 9 Data Centers, Operations, Service Centre, all customer facing roles, Commercial Office (Vendor Management and procurement) and National IT Budget. - Defining the IT Customer Service Strategy

- Introduced Corporate Governance procedures - Successfully integrated 35 businesses over three years into the Coffey service model. - Built a team of professionals from acquisitions and new starters to run the systems area at below industry standard costs during a time of extreme growth. - Maintained a staff turnover KPI of less than 1% over a 3 year period - Development of comprehensive back-to-back 3 year Systems strategies delivering significant change to the business. Secured the support of the executive and senior business partners and successfully deployed all significant initiatives within timescales and budgets. - Deployed a group wide ERP package within 7 months (from tender through to deployment) - Introducing professional systems service delivery skills. - Design and deployment of a global network covering 100 offices throughout the Americas, Africa, Europe, Middle East, Asia and Oceania.

Independent senior systems consultant specializing in business process improvement, business alignment, governance and transformational change management

- To provide senior systems consultancy to P&O Ports for the specification, architecture and deployment of mission critical ERP software and the business procedures to manage all aspects of the port operations around the world. - To develop and sell business cases and budgets to the senior executives. - To spearhead the change management plans to ensure a smooth transition from a silo based organization to a coherent group. - To mentor senior IT and business process managers in the process of global systems development, change management and successful implementation. - Reporting to the Global Operations Director and P&O Group CIO.

- Heading up a multi-functional global programme team tasked with piloting and implementing a centralized ERP application controlling all commercial and operational activities worldwide. - Creating an implementation methodology covering organisation, process, systems and infrastructure to allow further rapid roll-out worldwide. - Member of the APAC Executive. - Member of the I.T. Executive Forum

- Overall responsibility for technology and business systems including the Asia Pacific Data Centre, strategy and operations, all business applications for 9000+ users around Asia - Owner of the 5 year APAC Technology Strategy - Oversee all Business Process change management - Member of the APAC Executive. - Member of the I.T. Executive Forum

- Reported through to the CIO based in London together with the Regional Director for Asia based in Hong Kong. - Head of the IT division (Asia) with 80 staff spread across Asia with main offices in Hong Kong, Singapore and Japan, with support staff in 8 other countries spanning Indonesia to Japan - Head of the Business Systems Division (Asia) with 30 staff spread across Singapore and Hong Kong. - Member of the Asia Executive. - Member of the I.T. Executive Forum

- Joint reporting to the CIO and the CFO - Overall responsibility for support and development of commercial systems used by the global finance division situated in London. - Member of the I.T. Executive Forum

Overall data and application architect for Global Container Management (commercial and financial). The system was built in India with TCS