Cesar Llontop

I conducted intensive evaluations of competitive markets and landscapes within the smart mobility industry. I also performed comprehensive analysis of customer needs and value proposition by utilizing market research and in-depth interviews. • I generated a tactical go-to-market strategy for a globalized market.

I operated as an administrator for an Agile team consisting of 8 engineers who were focused on designing and developing automation technologies, which included an interactive chatbot that supplied automated customer service. I also assembled and presented monthly project status and KPI presentations to the senior staff committee. • I reduced call center demand after producing an innovative roadmap for chatbot and automation production. • I evaluated the call center, captured opportunities for automation, and generated a strategic roadmap to increase savings and improve customer experience.

I orchestrated cross-functional teams through several large-scale customer journey transformation projects while reviewing existing processes and products to create and integrate optimizations, including improved organizational designs. • I increased the company ranking in customer experience among banks. • I established the methodology and roadmap of customer journey transformations through regression analysis. • I enabled a boost in customer experience after directing strategic initiatives across branches.

I identified various inefficiencies within the sales process by conducting thorough analysis and conceptualizing innovative solutions. I also partnered with the development team through the launch of a new sales channel, supplying extensive guidance and direction through the entire life cycle. • I evaluated and redesigned the existing sales channel process to boost efficiency and increase productivity. • I minimized operation costs after leading the global development team through the launch of a wireless sales channel. • Increased annual credit card sales by deploying 90 points of sale and directing sales channel activities for a year.

I analyzed market trends to identify high potential firms and create industry-based strategies to offer them international trade products, increasing annual revenue.

I applied Lean methodology to the international products issue process to reduce cycle time.

I developed a system to lend money to Peruvian rice farmers ineligible for a traditional line of credit, preventing 150 farmers from shutting down their businesses.