christian llagas

senior experience designer

About

Hello! I am a user experience designer with a background in front-end web development. I speak the language of the Internet and well as the language of clients. I build prototypes to better understand problems - What better way to see if an idea works than to have it there in front of you. I'm someone who is known to wear many hats, even though I don't look very good in them. Beanies are okay though. --- * UX architect for a large-scale CMS migration project for the ABC with a particular focus on CMS integration, prototype development and design research * Planned and executed design research work for the Department of Education, interviewing teachers and developing personas * Spoke at Drupalcon Sydney ‘13 about large-scale content migration. Hear me speak – http://sabadolingo.co/drupalcon * Attended the Interaction Design Summer program at the School of Visual Arts, New York * Led a major CMS migration, designing workflows and systems to help content producers be great at what they do * Designed a mobile-responsive customer support knowledgebase, optimized for multiple screens

Country

australia

City

melbourne

Industry

design

Skill

user experience, information architecture, interaction design, front end, user research, web strategy, front end development, content strategy, agile methodologies, sketching, concept design, prototype, critical thinking, prototyping

Experience

digital service designer

wilson fletcher

2014-3 - 2015-5 · 1 yr 3 mos

* Research, prototyping and design work for: * Telstra * SkyTV * TAL Insurance * Dan Murphy's

user experience designer

neoteny service design

2012-11 - 2012-12 · 2 mos

* User experience, interaction design and prototyping. In the time I was there I worked on: * Building mobile and desktop prototypes for two of the Big 4 banks * Concepting, user testing and prototyping for a national paint company

experience architect

vodafone

2011-3 - 2012-12 · 1 yr 10 mos

* Responsibilities * Custodian for the experience across the Vodafone across the desktop and mobile platforms. * Acting as the advocate for the customer, in online projects, developing wireframes, sketchboards and prototypes to inform the design process. * Conduct user research and testing, both in person and remotely. * Manage the design process by engaging relevant team members and ensuring that all stakeholders are informed and involved in terms of solution, timelines and issues. * Key Achievements * Part of a cross functional team that designed the Vodafone Support area, taking it from concept to delivery in 8 weeks. * Achieved project savings of over $300k by advocating the use of responsive web design techniques over a server-based solution. * Championed the use of prototyping as a method of design exploration and testing. * Lead UX architect for a major CMS rollout -migrating a major customer-facing website within an aggressive timeframe.

web designer

ish group

2009-2 - 2011-3 · 2 yrs 2 mos

* Key Responsibilities * Front-end development and CMS implementation of several client websites * Providing advice to clients on information architecture, content design, SEO, and usability. * Working with external design agencies to expand and refine design comps prior to production * UI design and product development of oncourse CMS and the oncourse web platform * Key Achievements * Championed the need to change the culture of the organisation from a developer-centric focus to one which emphasises the needs of the user * Produced a resource for clients to plan the content and structure of their websites, reducing lead time and giving the client a greater stake in the success of their website. * Stressed the importance of standards-based and accessible development within the organisation.