clint parsons

* Led a 7 member team supporting 90 locations, the Yardi ERP system and 1,500+ users nationally. * Technical support for the call center averaging 40,000 tickets per month. * Managed spend on a $2.1M IT budget for Capital and Expense. Outlined a 5 year capital expense plan for all Lincoln Military regions. * Overhauled network topology and integrated cloud services for email (Gmail), web filtering and call center call routing to improve business continuity and DR options. * Consolidate regional servers into a new colocation and virtualized all systems with VMware. 50% less spending on hardware and added disaster recovery. * Saved $500K across 3 years by renegotiating contracts on resident internet services and office phone/data circuits. * Recruited 2 staff members and structured a tiered support group with a centralized help desk and 3rd level engineers to lead project implementations. Decreased first tier response times by 75%.

* Managed all infrastructure and support systems for the company’s corporate office and 2 co-location facilities requiring 24/7 support and zero downtime for our clients. * Successfully maintained 99.998% uptime during peak periods of 60 MB’s bandwidth usage when hosting our web based Content Management System (CMS) for our clients. * Designed a Service Asset & Configuration Management process (SACM) resulting in a 50% drop in trouble tickets for external clients. * Managed implementation of High Availability Cisco Pix edge equipment between our colo facility and the corporate office. 60% increase in available capacity and added real-time failover. * Designed a new backup solution for data retention and DR using Veritas Backup Exec, increased data retention and recovery by 80%.

* Server and LAN support team member, worked on county projects ranging from new server installations, troubleshooting and maintenance, backup/recovery and consolidations. * Maintained a 97% success rate on all SLA’s supporting 140 servers in multiple sites running Windows NT4/2000, Novell 3.2/4.11, and Banyan network OS.

* Responsible for technical support operations of the San Diego R&D facility. Supervised team of 3 supporting 350+ users in all aspects of IT. * Developed IT department talent through project assignments, establishing goals and encouraging team members to develop new skill sets. * Lead administrator to integrate our San Diego Active Directory network with Boston and UK networks. * Managed vendor selection on a number of mission critical projects using RFP’s to identify the best partners and cost. * Led upgrade of Exchange 5.5 to Exchange 2000. Migrated 400 plus mailboxes with no downtime.

Established and executed IT strategy in support of the business and aligned with the Executive Team and Business Partners running construction projects nationally, earning $700 Mil in revenue annually. Key member of the executive leadership team championing new IT initiatives for Data Analytics, Cloud Integrations and Project Controls. Led the R&D of news systems, aligning them with processes across all functional business groups. Lead the cross-functional Oracle BI implementation project tasked with developing new KPI’s for each department and innovating new ways to monitor project performance vs. statistical norms. Directed our move to cloud services for critical business applications for BIM, Estimating, and Operations. Increased performance and simplified efforts to control license usage and cost.

* Lead all IT management and operations, including systems and infrastructure design, project planning, implementations, and business continuity planning. Successful process improvement initiatives using cloud technologies for email, document management, and collaboration. * Initiated the company’s first IT specific budget. Used to identify opportunities for cost saving of 45% per year on data/phone circuits. * Designed a hybrid infrastructure with Microsoft 365 for cloud services and consolidated remaining on premise hardware/software into a VMware environment with DR replication between San Diego and Las Vegas. * Implemented a secure BYOD program to allow personal phones. Decreased company phone expense by 25% while increasing employee access. * Manage Oracle based ERP system for financials, payroll, HR, and project documentation. * Architected a multi-site VOIP phone solution offering unified messaging and lowering circuit cost by 70%.