Clément Beck

• Contacting new and existing clients to talk through their needs and explain how they could be met by certain products and services. • Selling Bell products and services using solid arguments to prospective customers • Working with team colleagues to exchange information such as selling strategies and marketing information • Maintain customer records, using automated systems • Utilize SalesForce to document data and boost productivity

• Handled customer complaints via phone in a timely and efficient manner. • Resolved complaints by identifying problems and taking appropriate corrective actions, increasing client retention ratio significantly • Assisted with placement of orders, refunds, or exchanges • Demonstrated professional etiquette and manners, improving positive feedback • Resolved an average of 50 inquiries per day

• Managed operations and guest relations for a short term rentals company • Maintained a positive image for the company utilizing problem solving skills • Drove sales by managing pricing and improving online visibility

• In charge of resolving all client’s issues to their overall satisfaction and internal problems • Composed company policies and ensured they are followed • Provided leadership and direction to all employees

• Communicated and managed partnerships with tour operators and agencies • Insured revenues continue by managing online reviews and responding to inquiries • Organized annual reservation calendar, quotations and billing with international guests • Forecasted all project requirements daily and ensured achievement of hotel’s objectives

• Managed and insured resolution of all guest issues • Provided training to all employees for all procedures and managed administrative tasks.

• Managed and coordinated all group and individual reservations • Maintained a positive relationship with tours operators & agencies • Improved room occupancy figures

• Assured positive relationship with international guests • Communicated with reservation agencies and organized contracts • Set up online sales

• Understood clients needs and provided personalized solutions • Acted as a point of reference for guests who needed information and assistance

• Statistiques – Suivi des ventes • Temps Forts Commerciaux • Communication • Événementiel

• Marketing • Communication – Développement du site internet • Développement commercial