Clemens Henry

Qodoro Global's expertise lies in providing high-quality Offshore Support in the field of Recruitment Process Outsourcing, for their clients in North America, and the UK. Our services also include Finance and Accounting, Medical Billing, and Dental Billing which includes the entire Revenue Cycle Management. Recruitment Process Outsourcing OR Offshore Recruitment Support We specialize in providing experienced resources from different industry verticals and with the type of experience clients are looking for. As our tagline states; "Crafting Excellence" This clearly states the relation between Qodoro Global and its partnering clients, as they enjoy the service and the work outsourced without any compromise in quality. Medical Billing OR Dental Billing We do end to end Revenue Cycle Management and also a specific service depending on the requirement of the Provider OR the Hospital. From Eligibility verification, claims submission, Credentialing to A/R follow-up and customer service support, we have an experienced team to take care of it. Let us know your RCM needs!

Founded in 2011, ZCare Wellness is a leading producer of Alternative Medicines with an aim to make homeopathy a popular way of treating diseases in today’s world. The main goal of ZCare Wellness is to serve humanity with homeopathy by making it effective, fast acting, attractive and easy to use for people. My duties at ZCare Wellness as the Marketing Head include the following: • Head the function as Head of Marketing of the company. • Increase the market, sales, revenues and profitability of the company. • Identify, create and promote Homoeopathic business. • Find newer and unexplored avenues of Business generation for enhancing profitability. • Establish brands in newly created/identified market. • Drive sales team for effective strategy implementation for optimum output. • Make Strategies to achieve top line & bottom line business of company. • Formulate long term and short-term company’s promotional plan and inputs. • Provide continuous feedback to management relating to market, sales team, competitors, and customer for continuous improvement. • Ensure business growth through effective Channel/Distribution/prudent Financial management. • Build team through talent acquisition, trainings, performance monitoring, and effectiveness of field force. • Sales planning & forecasting for range of products on monthly/yearly basis. • To identify, create and promote Homeopathic medicines among Allopathic Channels. • Implement effective field control for complete customer coverage. • Associate & develop channel partners and ensure maximum visibility/ coverage in the market.

RareDevs is an acronym for Rare Developers. Just as diamonds are rare to find in a coal mine, RareDevs are hard to find in the chaos of the IT Industry. Let it be mobile app development, website design or social media marketing, RareDevs are the masters of their trades.

Herbal Research & Welfare Organization of India is an organization for Promotion, Research & Development of Electro homeopathy, Naturopathy and various other alternative systems of Medicines. Herbal Research & Welfare Organization of India provides treatment for all Acute as well as chronic Diseases through Electro homeopathy, Homeopathy and Naturopathy. Herbal Research & Welfare Organization of India arranges free Medical Camps in Various Parts of India. Herbal Research & Welfare Organization of India promotes research in the field of Electro Homeopathy, Homeopathy, Naturopathy & other alternative Medicines. Herbal Research & Welfare Organization of India also works for anti-drug Addiction & Diseases of National Interest like Asthma, Tuberculosis, Cancer, HIV, Diabetes etc.

It is the premier provider of IT Consulting & RPO Services in USA. It works directly with the clients to understand their resource needs and offers bespoke solutions to meet the client’s demands. Services provided at Includes remote IT recruitment, IT resume sourcing, SAP staffing services, Java recruitment, independent recruitment, contract recruitment. My duties as a Team Leader included the following: • Support team manager and perform management duties when manager is absent or out of office • Manage inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary • Provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks • Assist management with hiring processes and new team member training • Answer team member questions, help with team member problems, and oversee team member work for quality and guideline compliance • Communicate deadlines and sales goals to team members • Develop strategies to promote team member adherence to company regulations and performance goals • Conduct team meetings to update members on best practices and continuing expectations • Generate and share comprehensive and detailed reports about team performance, mission-related objectives, and deadlines • Ensure company brand materials and physical working spaces meet and exceed company presentation standards • Provide quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints

1. Medusind Solutions India Pvt. Ltd. – Senior Customer Service Executive 2012-2013 Medusind is an ISO 27001 Certification and HIPAA Compliant RCM services provider company that was founded in the year 2002. Medusind has 9 offices situated all around the world. Main services of Medusind include medical billing, eligibility and billing for dental, medical and sleep apnea billing for dental, TPA solutions and Healthcare analytics. My duties at Medusind as a Senior Customer Service Executive included the following: • Key in data into specific software used by clients • Receive patient’s demography, charge sheet, payment posting files and cheques via a scan in email to process the billing or pending claims. • Key in the data received into specific client system software • Perform assigned tasks and complete targets with speed and accuracy as per client SLAs • Work cohesively in a team setting and assist team members to achieve shared goals • Comply with client/project guidelines, business rules and training provided with regard to the company’s quality system and policies. • Communicate and escalate issues (if any) to senior team members in a timely manner • Maintain up-to-date on the latest developments in the domain with respect to products and services offered in the medical field.

Axiom BPM is stronghold back office outsourcing company with over 12 years of experience at providing tax & accounting, back office support and software development services in domestic and international markets. My duties at Axiom BPM as a Senior Verification Officer included the following: • Leading a team of 10+ procurement executives for rapid fulfilment of enterprise client orders • Working closely with the business leaders to translate business requirements into SOPs • Formulating and institutionalizing SOPs, and tracking compliance • Generating and developing relationships with suppliers of industrial goods and get best in market quotes to serve client orders • Negotiating with suppliers/vendors and clients to maximize margins • Liaising with Accounts and Logistics teams ensure timely order fulfilment to the clients, and to receive supplier payments • Managing and driving staffing plans, schedule, quality and process change initiatives • Monitoring the performance of the executives 2. Axiom BPM – Team Leader 2011-2012 My duties at Axiom BPM as a Team Leader included the following: • Train and mentor team members looking to continually assist with their development • Take ownership of complex accounts to obtain payment where appropriate • Review and authorise new account applications • Authorise credit limit increases on existing accounts • Assist in undertaking monthly 1-2-1's with the team • Be hands on with debt collection for leading corporate clients • Record and manage attendance/sickness in line with company procedures • Oversee the collection process, including accounts that are referred for legal action • Ensure that the team meet all KPI's, both team and individual • Use Credit checking procedures to approve credit account applications and review existing credit limits • Assist Credit Control Manager in the day-to-day running of the Credit Control Team. Deputise for Credit Control Manager where appropriate