Cleiton Bonfim Moreira

IT Manager, leading the technology function with a strategic focus and ensuring full alignment between IT solutions and business objectives. Responsible for team management and development, fostering high performance, collaboration, and operational efficiency. Led implementation and enhancement projects across enterprise systems, IT infrastructure, and process automation, with a strong focus on innovation, productivity improvement, cost reduction, and long-term technological sustainability. Managed IT governance, information security, vendors, contracts, software licensing, and budget, ensuring service stability, scalability, compliance, and quality. Acted in a consultative role with internal stakeholders, translating business requirements into results-driven technology solutions.

Served as IT Manager, with responsibility for the strategic leadership of the technology function, aligning IT solutions and projects with overall business objectives. Led and developed high-performance teams, promoting operational efficiency, continuous delivery, and service excellence. Extensive experience in the identification, planning, and implementation of technology solutions, leading systems and infrastructure projects with a strong focus on process automation, continuous improvement, cost optimization, and productivity growth. Accountable for IT governance, information security, vendor management, contracts, software licensing, and departmental budget, ensuring stability, performance, scalability, and sustainability of the technology environment. Acted in a consultative role with internal stakeholders, translating business needs into strategic, results-driven technology solutions that support organizational growth and operational excellence.

Coordinated and supported IT operational and supervisory activities, working closely with technical teams to evaluate, select, and implement technology solutions aimed at optimizing business processes across multiple departments. Planned and supported system implementation projects, ensuring alignment with business needs, customer requirements, and service-level expectations. Actively contributed to process improvement and automation initiatives, as well as the deployment of new technologies, supporting the growth, scalability, and long-term sustainability of the organization.

Worked on the control, analysis, and development of projects, supporting project planning and execution activities. Assisted teams by tracking deliverables, managing deadlines, and ensuring alignment of tasks and activities. Monitored project progress and execution, participating in project definition and alignment meetings with stakeholders. Provided support to business and IT areas in the tracking and governance of approved projects, with the objective of improving project management processes, visibility, and delivery effectiveness.

Worked on the control, analysis, and development of projects, supporting project planning and documentation activities. Assisted teams by monitoring deliverables, managing timelines, and ensuring alignment of tasks and project activities. Tracked project execution and progress, participating in project definition, scope alignment, and review meetings with stakeholders. Provided ongoing support to business and IT areas in the governance and monitoring of approved projects, aiming to improve project management processes, efficiency, and delivery quality.

Worked as a Protheus Systems Analyst in wholesale and retail environments, providing support and development for the Enterprise Resource Planning (ERP) system Protheus (TOTVS). Responsible for system support, troubleshooting, bug fixes, and continuous improvements across business applications. Authored technical documentation and user manuals to support training and knowledge transfer for end users. Performed systems analysis and process optimization, proposing and implementing process and system improvements aligned with business requirements. Provided hardware, network, and infrastructure support, created SQL-based reports, and delivered Help Desk support, ensuring system stability, data accuracy, and high service levels.

Responsible for the development and execution of technology improvement plans, focused on optimizing the use of existing IT solutions and platforms. Coordinated and supervised Information Technology team activities, ensuring alignment with operational priorities and business objectives. Led process design, rationalization, and redesign initiatives, including systems development and integration, to improve efficiency and performance. Monitored system usage and availability KPIs, ensuring reliability, performance, and continuity of IT services. Acted as the primary interface between the IT department and other business areas, facilitating communication, alignment, and solution delivery. Analyzed and negotiated new technology proposals, managed IT departmental costs, and delivered training programs for IT team members to support capability development and continuous improvement.

Provided support and development for Enterprise Resource Planning (ERP) systems, including Microsiga/Protheus (TOTVS) and WinThor (TOTVS), supporting business operations in enterprise environments. Delivered system support and user training for the Sales Force Automation (SFA) system (POLIBRAS), ensuring effective system adoption and operational efficiency. Performed system maintenance, bug fixes, and continuous improvements, analyzing business requirements and proposing system and process enhancements. Created user manuals and technical documentation to support training and knowledge transfer. Provided hardware, network, and IT infrastructure support, developed SQL-based reports, and delivered Help Desk support, ensuring system stability, data accuracy, and high service levels.

Provided support for the ERP system WinThor (TOTVS), responsible for diagnosing system issues, performing bug fixes and system adjustments, or coordinating issue resolution with the software vendor when required. Implemented system enhancements and improvements, and developed user manuals and documentation to support end-user training and system adoption. Delivered Help Desk support, as well as network and hardware infrastructure support and maintenance, including structured cabling and workstation upgrades. Administered Active Directory (AD), generated SQL-based reports, and participated in PC upgrade and system update projects, ensuring system stability, performance, and reliability.

Provided ERP support for WinThor (TOTVS), along with IT infrastructure and communications support for the headquarters and five branch offices, ensuring service continuity and operational stability. Managed user account creation and administration in Active Directory (AD), implemented network security controls, and delivered Help Desk support across multiple locations. Supported and maintained IP Telephony (VoIP) services, designed and configured Wi-Fi networks, and performed hardware assembly, maintenance, and troubleshooting. Participated in PC upgrade and system update projects, and conducted research and implementation of new technology solutions to improve efficiency, security, and scalability.

Curso com objetivo de capacitar profissionais em Gerenciamento de Projetos de TI, com base nas melhores práticas e metodologias utilizadas mundialmente. Abordar de forma prática e pragmática as bases do Gerenciamento de projetos na área de Tecnologia da Informação segundo os preceitos do Project Management Institute (PMI) a partir de processos de iniciação, planejamento, execução, monitoramento, controle e encerramento de projetos, com aplicação em gerenciamento de serviços, incidentes, problemas, disponibilidade e gerenciamento de ativos.