Clay Longino

● Manages and organizes technicians in order to provide coverage across the Houston region. ● Responsible for analyzing and reviewing expenditures of technicians to ensure proper reporting of expenses and time to state headquarters in Austin. ● Oversaw ticket distribution for main service queue to individual technicians’ queues. ● Conducted special projects and assisted state headquarters when needed in region. ● Acted as a mentor to field technicians to provide advanced troubleshooting. ● Responsible for yearly technician mentoring and identifying areas for improvement. ● Develops and nurtured relationships with customers to ensure high levels of accountability within the organization.

● Provided technical support as well as training for users. ● Provided support for all technology deployed in the environment. ● Tracked and maintained documentation repository systems. ● Maintained Windows servers including Active Directory, DNS, DHCP, and File Servers. ● Assisted with special projects as requested by customers and management.

● Managed deployment and implementation of high technology Augmented Reality solutions including Frontline and Xerox CareAR. ● Managed deployment and maintained a digital presence in an online e-commerce platform. ● Interacted with customers employing high technology Augmented Reality systems for internal service ticket resolution with Xerox CareAR. ● Deployed Xerox CareAR systems utilizing device agnostic hardware including Google Glass Enterprise Edition 2 and other smart devices. ● Acted as administrative support for new adopters of Xerox CareAR solutions including training and technical support. ● Designed and implemented Key Performance Indicators and business processes that heavily integrated Augmented Reality systems for technology-oriented business. ● Authored proposal response for Harris Department of Education Choice Partners, The Interregional Purchasing Agreement (TIPS) Region 8, and University of Houston- Victoria. Resulting in awarded contracts for Harris Department of Education Choice Partners for an estimated $200 million over 24 months and The Interregional Purchasing Agreement (TIPS) Region 8 for an estimated $250 million over 48 months. ● Responsible for the management and deployment of service department technicians covering customers on managed services contracts. ● Defined strategy to onboard new customers then transitions to managed services contracts

● Lead on deployment and maintenance of projects in the center. ● Handled ticket curation in Remedy and ServiceNow to ensure continued adherence to Service Level Agreements with the various projects in the center. ● Led the workstation team at the center and off-site contractors. ● Deployed, imaged, and maintained working inventory of machines for deployment in the environment. ● Conducted physical workstation security audits to ensure 100% ISO 27001 compliance for certification. ● Worked with a variety of hardware including Dell, Lenovo, and HP desktops/laptops in the center. ● Point of contact for all internal/external inventory audits, as well as any project dealing with workstations in the center. ● Responsible for inventory control. ● Handled physical security of assets within the center.

● Maintained and deployed new assets to provide continuous 24/hr 7x365 operation of Hospital vital systems and software. ● Experienced with a variety of remote tools. Including Citrix, GenControl, and Remote Desktop functions in a windows environment. ● Maintained an amicable working relationship between doctors, nurses, and hospital staff. ● Experienced in prioritizing work to maintain system integrity. ● Experience with Microsoft set of tools for imaging and building systems. ● Worked exclusively with Dell hardware. Such as the Inspiron laptop, Optiplex desktop, and various Dell laser workgroup printers.

● Design and Implementation of U-verse solutions on a customer-by-customer basis, using company provided equipment to deliver a tailored solution to all audio, visual, and internet needs. ● Maintained the network facilities from the network terminal to the customer's premise. ● Had to think creatively while on a strict time schedule to provide solutions for customer issues. ● Performed maintenance and troubleshooting on customer provided equipment to restore connectivity to the Internet. ● Knowledge of operations from the network terminal to the VHO or Central Office. ● Able to decipher and efficiently communicate to fellow team workers the network plans and maps sent from construction and engineering. ● Provided excellent technical support while in direct customer contact on all (Internet, VoIP, Video) and configured and supported most technology associated with network and video connectivity, i.e. Cable Set Top Boxes, Gaming Systems, Slingboxes, and Entertainment Systems. ● Senior technician on crew in Southwest Austin and was part of Austin system launch. ● Deployed to Dallas, San Antonio, and Houston as a lead technician to aid the new maintenance crews. ● Configured all Inventory applications (APROMS) at the various warehouses and garages in Austin.

Technology Management with a focus in Corporate Management.

Specializing in History, Business, and International Studies

Master's Degree in Business Administration focusing in Cyber Security and Project Management