Claudio Cozzani

More than 20 years of experience of the management field with extensive knowledge of client relationship management. Highly qualified, result-oriented and skilled professional with the extensive knowledge of the Management field. Able to understand the organizations financial performance analyzing profit & loss and creating financial projections. Able to track and measure staff performance establishing specific measurements and maintaining up-to-date training and certification paths. Core competencies: ° Excellent managerial skills. ° Excellent leadership skills. ° Excellent written and oral communication skills. Great presentation and organization skills. In-depth knowledge of customer service management. Responsible for looking after all the duties of the operation manager position, handle all the employees and supervise their work, motivate all employees to achieve their and company’s objectives. Key achievements: ° Set plans and strategies in achieving the objectives. ° Set objectives and goals for the employees. ° Maintained good work condition in the company. Specialties: Customer Services