Claudio Xavier

ESB Corp is a holding company focused on the management and development of businesses across the healthcare, consumer, technology, services, and industrial sectors. Headquartered in Belo Horizonte and operating in 26 Brazilian states, ESB Corp oversees a business ecosystem with more than 8,000 employees.The company operates under an active management model, combining proprietary capital, strategic governance, and operational discipline to generate sustainable value and long-term results. ESB Corp acts as an investor, developer, and institutional partner, focusing on solid, innovative businesses aligned with the country’s opportunities.

Como CIO/CTO meu desafio é transformar tecnologia em vantagem estratégica, impulsionando inovação e eficiência para gerar resultados sustentáveis. Conecto pessoas, processos e soluções de tecnologia para acelerar o crescimento do negócio e criar valor em cada etapa da jornada.

I have led strategic technology initiatives with a vision focused on digital transformation and innovation. I have worked on planning and implementing digital solutions that drove new business opportunities and optimized existing operations, ensuring efficiency, quality, and sustainable growth. I am responsible for introducing new processes, tools, and disruptive technologies that redefine business models and accelerate results. Specialist in Customer Experience (CX) and Innovation, promoting continuous improvement in service and developing technological solutions that enhance the customer journey and strengthen business competitiveness.

I was challenged to develop a sales strategy to achieve organizational sales targets and revenue goals. Since joining Plusoft, I initiated a verticalization process to deliver the best of our solutions to clients across different sectors. Together with my team, we have worked tirelessly to help our clients promote excellence in their businesses.

My challenge was to structure and launch a digital platform that provides access to services, products, and solutions related to health, well-being, and quality of life. Within just a few months, we achieved our goal and delivered highly significant results, such as a 20x growth in our customer/user base.

Responsible for defining and executing commercial strategies to drive revenue growth and strengthen client relationships. Leads initiatives focused on expanding market presence, developing new business opportunities, and ensuring customer success through innovative solutions. Oversees multidisciplinary teams to deliver high-quality services, optimize operations, and promote long-term partnerships that generate sustainable results. Key contributions include: Designing and implementing sales strategies aligned with organizational goals. Driving customer-centric approaches to enhance satisfaction and loyalty. Introducing disruptive technologies and digital solutions to accelerate business growth. Managing strategic accounts and fostering relationships with key stakeholders. Leading cross-functional teams to achieve operational excellence and continuous improvement.

Responsible for driving digital transformation and fostering a culture of innovation across the organization. Leads strategic initiatives to identify emerging technologies, develop new digital products, and optimize business models to ensure competitiveness and sustainable growth. Key Activities: Define and execute the innovation roadmap aligned with corporate strategy. Identify market trends and disruptive technologies to create new business opportunities. Lead the development and implementation of digital solutions that enhance customer experience and operational efficiency. Manage partnerships with technology providers, startups, and innovation ecosystems. Promote agile methodologies and design thinking to accelerate product development. Oversee multidisciplinary teams focused on innovation and digital transformation. Main Challenges: Driving organizational change and overcoming resistance to innovation. Balancing short-term operational priorities with long-term strategic goals. Ensuring ROI on digital initiatives and innovation projects. Integrating new technologies into legacy systems without disrupting operations. Maintaining competitiveness in a rapidly evolving digital landscape.

Responsible for defining and executing commercial strategies to drive revenue growth and strengthen client relationships, while overseeing operational excellence across the organization. Combines strategic vision with hands-on leadership to ensure alignment between business objectives and operational performance. Key Responsibilities and Contributions: Business Strategy & Growth: Develop and implement commercial and operational strategies that accelerate business expansion and profitability. Operational Leadership: Oversee day-to-day operations, ensuring efficiency, scalability, and compliance with organizational standards. Customer Success & Experience: Drive initiatives that enhance customer satisfaction, loyalty, and long-term partnerships. Innovation & Digital Transformation: Introduce disruptive technologies, new processes, and digital platforms to optimize operations and create competitive advantage. Team Leadership: Manage multidisciplinary teams, fostering collaboration and high performance to achieve strategic goals. Performance Management: Define KPIs, monitor results, and implement continuous improvement practices to maximize operational effectiveness. Risk & Change Management: Anticipate market trends, mitigate risks, and lead organizational change to adapt to evolving business environments.

Responsible for overseeing all technology operations, including IT, Systems, and Telecommunications, ensuring alignment with business strategy and operational excellence. Leads initiatives to modernize infrastructure, implement cutting-edge technologies, and drive digital transformation across multiple business units. Expanded Responsibilities: Define and execute the technology roadmap to support business growth and scalability. Ensure cybersecurity and compliance with data protection regulations. Implement cloud migration strategies (Azure, AWS) to optimize performance and reduce costs. Develop disaster recovery and business continuity plans for critical systems. Foster innovation through adoption of emerging technologies such as AI, IoT, and automation. Manage vendor relationships and negotiate strategic contracts to maximize ROI. Oversee CAPEX and OPEX budgets, ensuring financial efficiency and transparency. Lead cross-functional teams to deliver complex projects on time and within scope. Promote sustainability initiatives, including eco-friendly disposal of electronic equipment. Drive operational excellence through process optimization and performance monitoring. Key Challenges: Balancing modernization with legacy system integration. Ensuring high availability and reliability of mission-critical systems. Managing large-scale teams and operations across multiple regions. Aligning technology investments with long-term business objectives.

→ Responsible for the Technology and Governance Business Unit, delivering excellence in services to clients across multiple sectors, including Steel, Mining, Energy, and Retail. → Implementation, coordination, and management of technology projects and solutions for clients in diverse industries. → Migration of highly complex technology environments and administration of project budgets.