claudine tanyag

* Supervised a team of 15 in daily operations including evaluation and discipline – efforts led to a company record promotion rate of staff and productivity. * Conducted analysis using weekly figures and reports – efforts led to high QA and CSAT scores, AHT minimized. * Managed staff with telephone skills and product knowledge resulting of low customer complaints.

* Provided technical support through chat and voice on SOHO Linksys products such as wireless and regular routers, switches, access points and LAN/WAN cards. * Acted as point person, helping Team Leader in various tasks such as processing client callbacks, real time monitoring of team’s performance, avaluating and coaching newly deployed members of the team. * Conducted surveys to clients about new features, firmwares and processes that helped Linksys identified strong and weak points. * Provided technical support on DISH Network products such as receivers and satellite dish.