Claudia Simon

Customer Care & Customer Experience Regional Manager @ Crowley

About

Gerente Regional de Cuidado al Cliente en Crowley. Graduada como Licenciada en Relaciones Industriales Universidad Tecnológica de Honduras. Cuenta con 20 años de experiencia en la industria logística. Actualmente, lidera un equipo dedicado a la experiencia de los clientes en Centroamérica y México. Co-creadora de un programa de desarrollo organizacional para colaboradores enfocado en la centralidad del cliente. Reconocida por liderar a través de comunicación proactiva y transparente, colaboración y dirección estratégica.

Country

Honduras

City

San Pedro Sula

Industry

Logistics & Supply Chain

Skill

Root Cause, High Sense of Urgency, Change Impact Analysis, Account Management, Customer Satisfaction, Customer Experience, Communication, Relationship Building, Leadership, Strategic Thinking, Problem Solving, Project Management, Strategy, Negotiation, Customer Service, Strategic Planning, Business Strategy, Sales Management, Microsoft Office, New Business Development

Experience

Customer Care & Customer Experience Regional Manager

Crowley

1999-1 - Present · 27 yrs 9 mos

Honduras

Supply Chain Solutions

Education

University of North Florida

Customer Experience

2022-3 - 2022-9 · 7 mos

CX Strategy for success Customers, their journey Accelerate & Improve decisions with data Customer-focus innovation Principles of customer relationship building Customer First Culture Navigating politics of change