Claudia Fernando Fernández

‣ Planning, coordination, and execution of corporate trade shows and events. ‣ Coordination of logistics, suppliers, and on-site operations for national and international trade shows. ‣ Collaborate with internal teams and external partners to support event objectives, timelines, and a cohesive brand experience.

‣ Customer-facing role focused on advising clients and identifying needs to enhance shopping experience, collaborating with the sales team to achieve common goals. ‣ Analyzed customer preferences to support improvements in product offering and visual merchandising.

‣ Developed strong, proactive guest service skills enhancing communication and adaptability to diverse visitor needs in a fast-paced, multicultural environment, while performing effectively under pressure. ‣ Managed guest flow in high-traffic areas, monitored visitors, enforced park regulations, and ensured safety and order through established procedures and cross-team collaboration. ‣ Supported the execution of special events, providing on-site operational assistance to ensure seamless experiences and high guest satisfaction.

‣ Provided high-quality customer service at various corporate trade fairs, engaged with international visitors and exhibitors, conducted business meetings and supported communication by translating to their needs. ‣ Assisted in event coordination, including guest reception, agenda management, and speaker introductions.