claudia gutierrez

Built and maintained great clientele relationships. - Ensured to always meet and exceed company goals.

* Dealt with customer concerns regarding purchases and service level. * Audited cash registers, cashiers, and bank deposits on a daily basis. * Monitored up to 8 employees at a time, making sure they were punctual and abiding by the store’s procedures.

* Working as a team leader and ensuring that associates are following all standards and procedures. * Training associates to provide high quality customer service. * Assigning daily tasks to associates according to their specific skills and strengths. * Assisting associates with customer questions, concerns, and complaints. * Creating and organizing eye-catching displays according to company layouts and weekly floor maps.

·Used suggestive selling to increase company sales, and raised selling average.

* Assisted customers with their purchases and returns. * Kept in touch with clients to advise them that their awaited item had arrived. * Worked together with associates on weekly RTVs and Consolidations. * Kept in touch daily with other stores regarding in store transfers.

* Helped to style outfits for the show and events such as The Grammy Awards and TIFF * Kept all dressing rooms organized * Frequently visited stores to pick up packages and process returns

* Plan and organize Product Knowledge sessions for all brands. * Constantly communicating with the buying office and vendor representatives regarding stock concerns and placing boost orders when needed. * Planning and execution of outbound events and in-store shopping events. * Creating in-store incentives to generate an increase in sales. * Building and maintaining relationships with all vendors and demos. * Preparing the monthly schedule ensuring that associates are scheduled for vendor workshops. * Training new associates on the rules and regulations surrounding the store and the department.