claudia rosas

* Provided Lunches to children is schools in Toronto. * Ordered supplies. * Managed six employees. * Cooked food. * Delivered Lunches. * Payroll

Processing payroll for different customers. Investigating returned or NSF cheques

* Call Centre, all customer service representatives work on a queue taking orders either directly from customers or from the Sales representatives. * Taking complaints over the phone and dealing with irate customers. * Excellent training on how to deal with difficult customers.

* Receive calls and emails from customers requesting service in Canada and U.S.A. * Effectively choosing sub-contractors (vendors) in order to obtain service within 48 hours. * Verifying that the sub-contractor has valid insurance and workman’s compensation. * Issue Purchase Orders for sub-contractors. * Follow-up on open orders to obtain updates from sub-contractors. * Maintaining the customer informed on the progress of the order. * Discuss problem orders with Service Manager to find prompt solutions. * Once jobs are completed, upload all photos, customer sign-offs and invoices to the system.

* Receive calls and emails from customers with Purchase Orders to produce different extrusions (Dies) for the manufacture of windows, doors, etc. * Send work orders to the plant and follow up to ensure that proper lead times are kept. * Once ready, get quotes and contract with transportation companies for delivery of product to the customer ( In Canada and USA). * Issue invoices, credit notes, debit notes and send to customer. * Communicate with customers on a regular basis to keep them informed of progress.