Claudia L.

• Demand planning and forecasting through analysis of sales data, customer demand, and market trends to ensure accurate forecasts for B2B and Amazon channels. • Account management for key B2B and Amazon clients, including coordination of forecasts, orders, and delivery schedules. • Management of inventory levels and delivery timelines by closely collaborating with purchasing, production, logistics, and sales to ensure product availability. • KPI analysis and reporting across the entire export and B2B process – monitoring service levels, forecast accuracy, delivery reliability, and sales performance. • Evaluation of sales increases and decreases, identification of top- and low-selling products, and onboarding of new clients to support continuous business growth. • Analysis of delivery and inventory data to identify process optimization opportunities and improve end-to-end supply chain efficiency. • Preparation of reports, KPI dashboards, and process documentation to support data-driven decision-making. • Support in implementing new tools, digital solutions, and process improvements within Supply Chain Management. • Continuous collaboration with internal and external stakeholders to ensure operational excellence and high customer satisfaction.

Demand planning and forecasting through analysis of sales data, customer demand, and market trends to ensure accurate forecasts for B2B and Amazon channels. Account management for key B2B and Amazon clients, including coordination of forecasts, orders, and delivery schedules. Management of inventory levels and delivery timelines by closely collaborating with purchasing, production, logistics, and sales to ensure product availability. KPI analysis and reporting across the entire export and B2B process – monitoring service levels, forecast accuracy, delivery reliability, and sales performance. Evaluation of sales increases and decreases, identification of top- and low-selling products, and onboarding of new clients to support continuous business growth. Analysis of delivery and inventory data to identify process optimization opportunities and improve end-to-end supply chain efficiency. Preparation of reports, KPI dashboards, and process documentation to support data-driven decision-making. Support in implementing new tools, digital solutions, and process improvements within Supply Chain Management. Continuous collaboration with internal and external stakeholders to ensure operational excellence and high customer satisfaction.

• Managed B2C and B2B daily dispatch operations, from item selection, packaging, labeling, and invoicing to post-delivery follow-up, resulting in a 4.8-star average customer satisfaction rating. • Directed international freight logistics for shipments to/from Australia, China, Switzerland, and the UK, overseeing freight planning, tax paperwork, and hiring staff for container management. • Led supplier communication and problem resolution, including key partners like Camping Profi (Germany), Milenco (UK), and partners from Australia and China, ensuring timely solutions under tight deadlines. • Negotiated and coordinated logistics contracts with companies such as DHL and Kuehne + Nagel, Bayern Express, overseeing the full process for both large and small deliveries. • Improved warehouse efficiency by implementing organized labeling and inventory management systems, transforming operational flow and accessibility.

• Managed B2C and B2B daily dispatch operations, from item selection, packaging, labeling, and invoicing to post-delivery follow-up, resulting in a 4.8-star average customer satisfaction rating. • Directed international freight logistics for shipments to/from Australia, China, Switzerland, and the UK, overseeing freight planning, tax paperwork, and hiring staff for container management. • Led supplier communication and problem resolution, including key partners like Camping Profi (Germany), Milenco (UK), and partners from Australia and China, ensuring timely solutions under tight deadlines. • Negotiated and coordinated logistics contracts with companies such as DHL and Kuehne + Nagel, Bayern Express, overseeing the full process for both large and small deliveries. • Improved warehouse efficiency by implementing organized labeling and inventory management systems, transforming operational flow and accessibility.

Managed daily B2C and B2B dispatch operations, including item selection, packaging, labeling, invoicing, and post-delivery customer service—achieving a 4.8-star average customer satisfaction and 22% of reviews highlighting fast delivery and service quality. Directed international logistics (FCL, LCL, and individual shipments) for partners in Australia, China, Switzerland, and the UK, including documentation, customs, and staff coordination for container operations. Negotiated and coordinated logistics with carriers such as DHL, Kuehne + Nagel, and Bayern Express, ensuring competitive pricing and efficient freight management. Led supplier communication and resolution of operational issues, maintaining strong partnerships under tight deadlines.

• Managed end-to-end recruitment, onboarding, and training for riders and operational staff to ensure operational readiness. • Analysed performance data and KPIs to enhance rider efficiency and address operational bottlenecks. • Collaborated with cross-functional teams to improve fleet operations, ensuring compliance with internal standards. • Trained staff on operational best practices and safety procedures, leading to a 10% improvement in productivity. • Coordinated staff schedules and shifts to optimize resource allocation during peak delivery times.

Managed full-cycle recruitment and onboarding for riders and operations staff across multiple hubs. Analyzed performance KPIs to enhance rider efficiency, reducing downtime and improving delivery metrics. Trained and supported operations teams to ensure compliance and safety across fleet operations. Collaborated with cross-functional teams to enhance workflow efficiency and ensure service consistency.

• Oversaw onboarding and performance management of 300 riders, ensuring alignment with company standards and operational efficiency. • Led process improvements that enhanced fleet operations and improved delivery times by 15%. • Implemented a data-driven feedback system to track rider performance and customer satisfaction, contributing to continuous improvement. • Provided detailed KPI reports to upper management, identifying areas for operational improvements. • Spearheaded a rider training initiative, reducing delivery errors and enhancing overall customer satisfaction.

• Ensured inventory accuracy and quality assurance during warehouse intake processes. • Collaborated with inventory controllers to maintain optimal stock levels and ensure smooth operational flow. • Organized back storage to maximize efficiency in picking and packing operations. • Supported cross-functional teams in daily operational challenges to meet tight delivery schedules. • Monitored stock movements and provided timely reports on stock discrepancies.

Maintained inventory accuracy and product quality standards across warehouse operations. Coordinated with stock controllers to balance inventory and ensure efficient dispatching. Supported process optimization and storage organization to increase operational throughput.

• Managed guest check-ins, processed payments, and ensured a smooth arrival experience. • Provided exceptional customer service, addressing guest inquiries and resolving issues. • Generated daily operational reports to track occupancy, revenue, and service performance

• Led check-in procedures and coordinated staff schedules, ensuring smooth airport operations. • Managed customer service issues, maintaining compliance with safety and service standards. • Supervised aircraft operations to ensure efficient and safe procedures at all times.seamless collaboration between airline crew, ground handlers, and customer service teams.

Supervised airport check-in operations, coordinated staff scheduling, and ensured compliance with aviation safety standards. Handled customer service escalations and operational disruptions efficiently. Directed aircraft turnaround processes, ensuring timely and safe coordination between ground and flight operations.

University institution with propedeutic cycles, focused in Economy, administration of new companies and entrepeneurship, based in accounting and fiancial reports.

Score: 100/100